Michelle Corossan
Deer Park,TX
Summary
Hardworking Restaurant Manager with overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Salad And Go
03.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Manager
Pipeline Grill
05.2021 - 02.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Performed opening and closing procedures each day.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Managed daily operations and processes for reservations, budgeting and forecasting.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Cafeteria Manager
Deer Park ISD
02.2013 - 10.2022
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Trained and oriented food service employees to perform with excellence, managed day-to-day activities of subordinates and assigned responsibility for ongoing specialization areas.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
- Pitched in to help cafeteria employees with various food preparation and serving tasks.
- Executed quality checks of food service equipment and appliances, verified proper working condition and scheduled preventive maintenance and repairs without service disruptions.
- Assisted employees by coaching and training new employees.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
Deer Park High School
Deer Park, TX10.2008
Skills
- Customer service best practices
- Restaurant operations management
- Stable work history
- Adaptable
- Organization and prioritization
- Customer-oriented
- Supervisory skills
- Hiring and training
Timeline
Assistant General Manager
Salad And Go
03.2023 - Current
Restaurant Manager
Pipeline Grill
05.2021 - 02.2023
Cafeteria Manager
Deer Park ISD
02.2013 - 10.2022
High School Diploma -
Deer Park High School