Michelle Cortez
Fremont,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Palo Alto Medical Foundation
03.2024 - Current
- Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record
- Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services
- Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Receptionist
Villa Siena Home for the Aging
07.2020 - 03.2024
- Greeted incoming visitors and residents professionally and provided friendly, knowledgeable assistance.
- Worked collaboratively with all Villa Siena departments in order to serve the greater needs of the resident population.
- Worked proficiently with Word and Excel.
- Supported managers with payroll input.
- Answered phones promptly and directed incoming calls to the correct offices.
- Maintained visitor log for entering and leaving the facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Retail Sales Associate
Sports Basement
08.2018 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Provided excellent customer service and knowledge of store products to customers daily.
- Merchandising and organizing various departments to improve store experience for customers.
- Assisted customers to check out their purchases using a point of sale (POS) system.
- Assisted managers with closing store duties such as counting register money and inputting daily sales numbers.
Education
Associate of Arts - Communications
De Anza College
Cupertino, CA06.2024
Skills
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Payment Collection
- Patient greeting
- Office Administration
- Cross-cultural sensitivity
- Phone and Email Etiquette
Timeline
Patient Service Representative
Palo Alto Medical Foundation
03.2024 - Current
Receptionist
Villa Siena Home for the Aging
07.2020 - 03.2024
Retail Sales Associate
Sports Basement
08.2018 - 07.2020
Associate of Arts - Communications
De Anza College