Michelle Cortez
Visalia,CA
Summary
Driven Data Entry and Quality Control Clerk with a background in Customer Service and a proven record in client relationship management. Effective problem solver with strong analytical abilities. Excellent interpersonal and communication skills that allow me to work effectively with people at all levels.
Overview
14
14
years of professional experience
Work History
Assessment Technician I (Promotion)
Tulare County Assessor
Visalia, CA
08.2023 - 02.2025
- Examine documents for accuracy in order to determine their acceptability for recordation.
- Read complex technical documents and enter required information into the computer to create official records and vital statistics indices.
- Cite State and County laws, rules, regulations and policies which provide the basis for the acceptance or rejection of documents presented for public recordation.
- Answer questions of individuals, lending institutions, representatives of title insurance companies, attorneys, and real estate agents pertaining to public recordation of legal documents.
- Assist in the use of records, index books and microfilm/scanned images.
Office Assistant III
Tulare County Assessor
Visalia, CA
10.2021 - 08.2023
- Performs a wide variety of general clerical duties related to assigned functional area and department.
- Types, proofread, and processes a variety of documents including general correspondence, memos, and statistical charts from rough drafts, or verbal instructions
- Answers the telephone and helps the general public with inquiries involving their properties.
- Performs a variety of supportive office functions including receiving, sorting, and distributing incoming and outgoing correspondence.
- Issues, receives, and processes various applications, permits, and other forms.
- Trains new hires in front office duties.
Quality Control
First Legal Network
Los Angeles, CA
04.2015 - 10.2018
- Completed thorough checks on all records that came in, making sure that all clients were to receive complete and correct documents.
- Used programs such as IPRO, Lumberjack, WinCopy, and Excel for logging and keeping track of all records.
- Prepped, scanned, imported, QC'd, exported, and printed/emailed records.
- Expediting: Called and emailed clients to follow up on subpoenas, records, and CNR's that we required to be sent to us through mail or fax.
- Created uploads, paper copies, and CD's for clients.
General Clerk / Data Entry (Temporary Position)
Compex Legal Services Inc.
Torrance, CA
02.2013 - 03.2015
- Prepared, scanned, filed, and mailed out legal documents.
- Logged all legal document shipments into their computer programs, such as Oracle and Excel.
- Created paper copies and CD's of the legal documents for the clients.
- Sorted and shipped out records through FedEx and USPS.
Domestic & International Wholesale Shipping Admin.
Andrew Christian Inc.
Glendale, CA
04.2011 - 11.2012
- Interacted with customers to provide information about products, payments, and shipments through face to face encounters, email, and telephone.
- Used programs such as AIMS, Excel, and MS Word.
- Processed orders for picking, packing, and shipment.
- Handled all payments through credit card, wire transfer, CIT, and COD.
- Created invoices, Certificates of Origin, and shipping labels for daily shipments.
Education
Phineas Banning Senior High School C/O 2008
Timeline
Assessment Technician I (Promotion)
Tulare County Assessor
08.2023 - 02.2025
Office Assistant III
Tulare County Assessor
10.2021 - 08.2023
Quality Control
First Legal Network
04.2015 - 10.2018
General Clerk / Data Entry (Temporary Position)
Compex Legal Services Inc.
02.2013 - 03.2015
Domestic & International Wholesale Shipping Admin.
Andrew Christian Inc.
04.2011 - 11.2012
Phineas Banning Senior High School C/O 2008
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