Michelle Cosmo
Cape May
Summary
Experienced Administrative Assistant with a strong background in accounting and administrative tasks. Certified in Microsoft Excel/Quickbooks, adept at generating high-quality reports, documents, presentations, and correspondence. Thrives in fast-paced financial environments, excels at multitasking to meet diverse accounting and clerical needs. Knowledgeable in GAAP standards with exceptional communication, organizational, and project management skills. Effectively navigates complex financial landscapes. Proven track record in file and document management, inventory allocation, and maintaining stringent financial controls and timelines. Consistently delivers results with speed and efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Care Provider
Self-employeed
Cape May
02.2024 - 04.2025
- Provided daily personal care assistance to my mother with Altzheimers dementia prior to admittance into your long-term care facility.
Administrative Assistant - Remote
Sun Communities Inc
01.2019 - 02.2024
- Handle scheduling for executive's calendar and prepared meeting agenda and materials
- Draft correspondence and other documents for senior management and department heads in company's voice
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled confidential and sensitive information with discretion and tact
- Coordinate and book airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Manage executive calendars, scheduling meetings and appointments
- Scheduled appointments and handled calendars for senior leadership
- Document and distribute meeting notes to identify, analyze, and improve workflows
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Resort Reservation Specialist -Remote
Sun Communities Inc
04.2015 - 01.2019
- Provided customers with information about availability and pricing
- Assisted customers with making reservations and entered reservation details into computer system
- Resolved various issues and discrepancies for customers
- Handled billing information over phone
- Answered approximately 300 phone calls and emails regarding customers inquires, concerns and complaints per day
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Converted inbound calls into sales
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
Bookkeeper/Accountant -Hybrid
Cape Shore Realty
09.1999 - 01.2019
- Handle all bookkeeping and accounting tasks for multiple agents
- Prepare financial statements, reports, and end of year reporting for tax purposes
- Reconcile accounts and monitor expenses
- Provide tailored financial advice and support
- Strong attention to detail, excellent communication and organizational skills
Education
Certification - Bookkeeping/Accounting
Penn Foster Career School
Scranton, PA09-2025
Bachelor of Arts - Communications
Georgian Court University
Lakewood, NJ05.1999
Skills
- Administrative Assistant
- Calendar management
- Coordinate travel plans for executive staff
- Maintain email communications to senior level staff and field management
- Bookkeeping
- Accounts Receivable
- Quickbooks
- Invoice Processing
- Bank Statement Reconciliation
- Accounts Payable
- Payroll Processing
- Account Reconciliation
- Bookkeeping Software
- Financial Reporting
- Advanced computer skills
- Financial Recordkeeping
- Data inputting
- General Ledger Management
- Expense Tracking
- Accounting
- Financial statements expertise
Certification
- Certification Quickbooks
- Certification Microsoft Excel
- Certification Microsoft 365
Timeline
Home Care Provider
Self-employeed
02.2024 - 04.2025
Administrative Assistant - Remote
Sun Communities Inc
01.2019 - 02.2024
Resort Reservation Specialist -Remote
Sun Communities Inc
04.2015 - 01.2019
Bookkeeper/Accountant -Hybrid
Cape Shore Realty
09.1999 - 01.2019
Certification - Bookkeeping/Accounting
Penn Foster Career School
Bachelor of Arts - Communications
Georgian Court University