Hi, I’m
Michelle Cosmo
Bridgeton,New Jersey
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional support to upper level management. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
5
years of professional experience
Work History
Sun Communities Inc
Administrative Assistant
01.2019 - Current
Job overview
- Handle scheduling for executive's calendar and prepared meeting agenda and materials.
- Draft correspondence and other documents for senior management and department heads in company's voice.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinate and book airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Manage executive calendars, scheduling meetings and appointments.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calendars for senior leadership.
- Document and distribute meeting notes to identify, analyze, and improve workflows.
- Handled confidential and sensitive information with discretion and tact.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Sun Communities Inc
Resort Reservation Specialist
04.2019 - 01.2019
Job overview
- Provided customers with information about availability and pricing.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered approximately 300 phone calls and emails regarding customers inquires, concerns and complaints per day.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Converted inbound calls into sales.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Georgian Court University, Lakewood, NJ
Bachelor of Arts from Communications
05.1999
Skills
- Workflow Optimization
- Document Control
- Professional Communication
- Coordinate, plan, and reserve travel arrangements
- Database Management
- Scheduling and Calendar Management
- Expense Reporting
- Database Entry/Management
- Email management
- Coordinate and plan company meetings and functions
- Easily adapt to new situations with the ability to think critically to resolve issues or complete assigned tasks with speed and efficacy
- Highly proficient command of writing and communication skills
Timeline
Resort Reservation Specialist
Sun Communities Inc
04.2019 - 01.2019
Administrative Assistant
Sun Communities Inc
01.2019 - Current
Georgian Court University
Bachelor of Arts from Communications
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