Michelle Costello Worth

• Examine,review and verify contracts, paperwork/ deal jackets to assure conformity to specified requirements according to Asbury compliance guidelines
• Verify all documents are signed and completely accurate

process all paperwork in

• reconcile schedules
• Post new and used car deals to accounting books
• Issue checks for lien payoffs and submit them to financial institutions
• Communicate and resolve any and all issues with Accounting Manager
• Post any corrections daily
• Understand deadlines and be able to appreciate sense of urgency to all tasks
• Ensured accurate record-keeping by meticulously reviewing and updating compliance documentation as needed.
• Demonstrated strong attention to detail while handling sensitive data, maintaining confidentiality at all times.

• Greet Guest as they arrive in a pleasant and professional manner
• Receipt and record cash , checks and credit card payments from guest
• Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
• Reconcile cash drawer daily as directed by accounting office
• Enhanced customer loyalty by implementing a follow-up system to gather feedback and address any post-repair concerns in a timely manner.
• File repair orders
• Opened and closed repair orders for all incoming and out going vehicles in a timely manner
• Interacted well with customers to build connections and nurture relationships.
• Very team orientated and able to operate in a fast paced environment

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company Primary member contact in receiving and processing transactions in effective and accurate manner
• Maintains detail records of daily work
• Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
• Follow established procedures and guidelines with BSA program relating to (CTR reports, PSAR reporting , CIP, and OFAC reporting )
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Gathered correct information for weekly,monthly reports and audits
• Daily use of computers , email ,fax, copy, spreadsheets and data software to perform various job duties and standards in all member interactions.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined daily operations for peak efficiency by maintaining accurate cash drawer and balancing procedures.
• Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service.
• Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
• Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
• Ensured a seamless banking experience for customers through meticulous attention to detail when handling paperwork and account updates.
• Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
• Strengthened relationships with existing clients through proactive communication and personalized assistance with financial needs.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Handled various accounting transactions.
• Executed wire transfers, stop payments and account transfers.

• Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
• Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
• Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery.