Michelle Cote

• Conducted thorough assessments of clients' physical, emotional, social, and environmental needs to inform customized care plans.
• Enhanced team collaboration by conducting regular meetings, fostering open communication, and promoting best practices in homecare management.
• Implemented data-driven quality improvement initiatives that enhanced patient safety and overall service excellence.
• Collaborated with healthcare providers to develop integrated treatment strategies addressing complex medical conditions at home.
• Managed financial aspects of homecare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
• Safeguarded client privacy by ensuring strict adherence to HIPAA regulations and other guidelines governing confidential information management in a home care setting.
• Monitored regulatory compliance with state and federal guidelines to maintain high-quality standards in client care.
• Established strong relationships with community partners to facilitate referrals and seamless transitions between care settings for clients.
• Enhanced overall client experience by addressing concerns promptly, maintaining open lines of communication, and keeping clients/families informed.
• Streamlined scheduling processes for better staff utilization and increased efficiency in service delivery.
• Created person-centered care plans, working with hospital staff and families to assess and meet individual needs.

Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.

• Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
• Developed and maintained relationships with community resources to support job coaching.
• Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
• Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
• Established supportive environments for clients, conducting regular check-ins to address any concerns or obstacles during job search process.
• Provided ongoing guidance and support to clients throughout job search and onboarding process.
• Conducted mock interviews to help clients prepare for interviews with potential employers.
• Collaborated with local employers to identify job opportunities for clients.
• Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
• Collaborated with local employers to develop strong understanding of current hiring needs, ensuring accurate recommendations for clients.
• Worked with vendors to customize courseware to accommodate business needs.