Michelle Cote
Norwich,CT
Summary
Results-driven professional successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Director of Student Accounts
Post University
Waterbury, CT
03.2008 - 08.2024
- Led a team of 42 staff members in providing excellent customer service, understanding accounting fundamentals, and complaint resolution.
- Provided guidance and assistance when resolving disputes over tuition payments, grants, scholarships, financial aid, or stipends.
- Participated in strategic planning initiatives related to Student Accounts operations.
- Implemented new systems and developed policies and procedures to improve efficiency within the department.
- Managed the budgeting process for Student Accounts operations and prepared detailed reports on activity for senior executive team review.
- Analyzed financial data to identify trends and opportunities for improvement.
- Ensured compliance with federal, state, and local laws, rules, and regulations that affect student accounts operations.
- Collaborated with external vendors to ensure accurate billing information was maintained.
- Negotiated contracts with third-party vendors who provide services related to student accounts operations.
- Researched potential software solutions to streamline existing processes within the department.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Directed student activities in collaboration with admissions, registration and career services departments.
Education
Associate of Arts - Design And Visual Communications
Katherine Gibbs
Norwalk, CT05-2004
Skills
- Staff Training and Development
- Analytical Thinking
- Budget Control
- Attention to Detail
- Personnel Management
- Problem-solving aptitude
- Effective Communication
- Task Prioritization
References
References available upon request.
Timeline
Director of Student Accounts
Post University
03.2008 - 08.2024
Associate of Arts - Design And Visual Communications
Katherine Gibbs