Michelle Cotes

Medical Assistant II experienced clinical support professional who performs advanced patient care tasks and administrative duties under the supervision of licensed medical providers. My role typically requires mastery of core MA skills and various assignment within my scope of practice to support comprehensive quality medical care. Experienced in clinic departments within BACH that include, but not limited to, Primary Care, Pediatrics, OB/GYN, Optometry, and Podiatry.

Responsibilities included Patient Care, Medical Terminology, EHR Systems, HIPAA Compliance, Vital Signs, EKG,
Venipuncture, Specimen Collection, Injection Administration, Infection Control.

• Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
• Led employee relations through effective communication, coaching, training and development.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.