Michelle Cotter

• Served customers by telephone/ email to answer questions and place orders.
• Internal Auditor – ISO Process Compliance
• Developed and led structured onboarding programs to train newly hired engineers, ensuring a smooth transition into company workflows and standards.
• Delivered exceptional customer service by promptly responding to phone and email inquiries, efficiently resolving complaints, and coordinating order placements.
• Assisted customers in identifying appropriate spare parts based on product specifications, usage requirements, and maintenance history, ensuring accurate recommendations and timely solutions.

• Served as a primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Assessed customer needs and developed solutions to meet needs.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Managed and coordinated service teams to achieve successful completion of service projects.

• Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
• Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
• Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
• Prepared digital files, physical documents and work requests in compliance with company guidelines.
• Manipulated and converted documents to meet needs of individual personnel or projects.
• Managed file archival and information retrievals.
• Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
• Facilitated seamless communication between departments by acting as a liaison for document-related inquiries and requests.

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• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Scheduled appointments and handled calenders for senior leadership.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Screened calls and emails and initiated actions to respond or direct messages for managers.