Master of Science - Organizational Behavior, Human Capital Engineering & Analytics, Human Resources Management (HRM)
New York University
New York, NY01.2014
Michelle Coughlin
New Haven,CT
Summary
Dynamic HR leader with a proven track record of aligning people strategies with organizational goals to drive business success. Skilled in strategic HR planning, fostering a culture of engagement, and implementing innovative practices that enhance employee experience and organizational performance. Committed to continuous improvement and operational excellence, with a focus on optimizing HR functions to support growth. Adept at navigating complex, fast-paced environments while promoting collaboration, creativity, and a high-performance culture.
Education
Bachelor of Science - Psychology
Northeastern University
Boston, MA01.2011
Accomplishments
- Led HR due diligence and post-merger integration for a $575M acquisition in the tech sector, integrating systems, aligning compensation philosophies, and harmonizing org cultures across 4 locations—achieving 98% retention of key talent during the transition.
- Built and integrated current talent strategy roadmap aligned with product development roadmaps and market expansion and crafted future state talent strategy; identified critical role & leadership successor talent gaps to align with long-term objectives.
- Championed enterprise-wide cultural transformation initiative, partnered with senior leadership to establish a new division, Revenue Operations, to rectify discrepancies between sales and services, resulting in increased collaboration between Sales/Services and mitigating customer challenges / loss during expansion and diversification of organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
People Operations Business Partner, New England & Corporate Functions
ReFocus Eye Health
Stamford, CT
01.2024 - 04.2025
- Developed and led HR initiatives for over 500 employees, enhancing performance management and employee engagement; supported 6 ELT members and 2 regional operators with tailored HR strategies for business success.
- Implemented a talent management framework to align workforce planning with organizational goals.
- Facilitated leadership assessments and succession planning to drive organizational growth.
- Collaborated with senior leaders to redesign structures for operational efficiency.
- Managed complex employee relations cases, balancing individual needs with organizational priorities, to drive fair, effective outcomes.
Senior Human Resources Consultant (6-Month Contract)
DC Electric
New Haven, CT
02.2024 - 08.2024
- Partnered with leadership to assess and strengthen HR infrastructure, aligning people strategy with short- and long-term business goals.
- Developed and streamlined core HR processes, including onboarding, policy updates, and documentation, to support rapid organizational growth.
- Served as a trusted advisor to senior leadership, balancing tactical support with strategic insight to enable informed decision-making.
Senior Human Resources Business Partner
NECI
Mansfield, MA
03.2022 - 12.2023
- Led HR strategy for business development and expansion, advising senior leaders on change management, retention, organizational design, and workforce planning.
- Directed annual engagement survey and facilitated company-wide action planning to improve culture and performance.
- Identified organizational restructuring to retain key customers and enhance cross-functional collaboration during change transformation, proposed critical department, Revenue Operations, to drive collaboration amidst communication gaps between sales and services, approved and implemented by CEO, ensuring alignment with current and future state organizational needs.
- Led performance management initiatives, implementing and upskilling management on objective and key results (OKRs), performance reviews, and biannual reviews.
Senior Human Resources Business Partner
Zebra Technologies
Chicago, IL
01.2021 - 03.2022
- Strategic HR partner to the Product & Solutions division (200 employees), supporting a senior executive, and six manufacturing site leads across the U.S. locations. Provided expert guidance on talent management, organizational planning, and employee engagement to drive business objectives.
- Advised leaders on performance management, recognition strategies, and employee development to retain top talent, and address performance issues effectively.
- Partnered with managers on performance improvement plans and terminations, ensuring legal compliance and alignment with internal policies.
- Led collaboration with the Compensation COE to streamline year-end performance review and merit planning processes, improving efficiency and consistency.
- Designed and implemented a talent strategy that addressed capability gaps, and supported long-term organizational growth and succession planning.
Global Human Resources Manager
Zebra Technologies
Dedham, MA
10.2018 - 01.2021
- Led a cross-regional HR team supporting 500+ employees across EMEA, APAC, LATAM, and North America, aligning people strategies with global business objectives.
- Drove HR initiatives that supported organizational growth, operational efficiency, and workforce engagement in a dynamic, fast-paced environment.
- Directed global HR operations to ensure alignment with strategic priorities and consistency across international regions.
- Successfully facilitated cultural integration during the merger with Zebra Technologies, achieving a 98% employee retention rate through change management and communication efforts.
- Led the implementation of the Salesforce HRIS and emPerform talent management platform, improving HR data accuracy and process efficiency.
- Championed scalable HR programs to support organizational effectiveness, talent development, and global workforce planning.
Human Resources Consultant (1 Year Contract)
Santander Bank US
Boston, MA
11.2017 - 11.2018
- Created job architecture methodology and career progression framework for over 1,500 employees.
- Revised all job descriptions to reflect updated roles and responsibilities.
- Developed mapping of current employee roles and skills to new compensation strategy.
- Aligned salaries with market recommendations to ensure competitive positioning.
Human Resources Manager
DC Electric
New Haven, CT
10.2015 - 10.2017
- Managed day-to-day HR operations, including payroll, benefits, and regulatory compliance.
- Designed competitive compensation and benefits packages to attract top talent.
- Coordinated employee benefits programs, including health insurance and retirement plans.
Skills
- Strategic HR planning
- Cultural integration
- Organizational design
- Leadership development
- Strategic workforce planning
- Employee engagement
- Succession planning
- Change management
- Performance management
Certification
- SHRM Certified Professional (SHRM-CP), 2016
- PI Certification
- Korn Ferry 360 Certification
- ADP Workforce Now
HRIS Systems
- ADP Workforce Now
- Lattice, Workday
- Sage (Salesforce)
- emPerform
- Taleo
- ClearCompany
- BambooHR
- Paylocity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Society Human Resources Management
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany Culture401k matchStock Options / Equity / Profit SharingTimeline
Senior Human Resources Consultant (6-Month Contract)
DC Electric
02.2024 - 08.2024
People Operations Business Partner, New England & Corporate Functions
ReFocus Eye Health
01.2024 - 04.2025
Senior Human Resources Business Partner
NECI
03.2022 - 12.2023
Senior Human Resources Business Partner
Zebra Technologies
01.2021 - 03.2022
Global Human Resources Manager
Zebra Technologies
10.2018 - 01.2021
Human Resources Consultant (1 Year Contract)
Santander Bank US
11.2017 - 11.2018
Human Resources Manager
DC Electric
10.2015 - 10.2017
Master of Science - Organizational Behavior, Human Capital Engineering & Analytics, Human Resources Management (HRM)
New York University
Bachelor of Science - Psychology
Northeastern University
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