Summary
Overview
Work History
Education
Skills
Certification
Summary
Timeline
Generic

Michelle Courtemanche

Gig Harbor

Summary

Dynamic and dedicated professional with a strong passion for helping others, exceptional organizational and communication skills, and a proven ability to deliver personalized assistance. Fosters positive relationships and enhances team collaboration. Experienced in providing guidance that empowers individuals to achieve their goals, contributing to a supportive and productive environment. Committed to continuous improvement and excellence in any position.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Preschool Teacher Assistant

Cadence Academy Preschool
07.2022 - 01.2023
  • Preparing and setting up activities, implementing portions of the daily program as directed by the lead teacher, assist in keeping the classroom, and storage areas, clean, neat, and orderly, assisting with diapering and potty training.
  • Interacting with children, assisting them in activities, and having fun!

Painter

Pugest Sound Naval Shipyard
09.2018 - 01.2020
  • Prepares wood, fiberglass, and metal surfaces for painting and paints parts, equipment interiors and exteriors of ships, boats, and shipyard buildings using brushes, spray guns and rollers.
  • Mixes solvents according to formula and immerses parts in solution and cleans surfaces to remove paint, grease, rust, scale and dirt.
  • Mixes and matches colors of paint.
  • Operates spray painting and sand blasting equipment/machines and brushes/rolls/sprays paint on surfaces.

Flooring Install Scheduler

05.2017 - 09.2018
  • Scheduled customers for their flooring installs.
  • This entailed going over their flooring contracts for services they purchased and the flooring product to ensure order accuracy as well as complete customer satisfaction.
  • Answered multiline phone system, edited and filed contracts electronically and paper copies.
  • Also utilized Google Drive to confirm correct installer to project electronically.

Flooring Specialist

Lowes
04.2012 - 05.2017
  • Assisted customers by understanding their specific needs in order to pair the best products and service offerings in support of their project.
  • Answered all questions, described the process of purchasing their flooring installation, wrote out estimates after selecting items and understating each specification and unique circumstance, followed up on all orders with vendors to confirm delivery dates to the store, set up delivery dates to make sure customers receive product to their homes, and stocked product on shelves.
  • All while delivering superior customer service.

Head Cashier

Lowes
11.2007 - 04.2012
  • Supervised up to 15 cashiers daily.
  • Focus on customer service, high level of accuracy with cashiering and assisting other cashiers as needed.
  • Ensured cashiers received their breaks on time.
  • Responsible for opening and closing of store.
  • Processed sales transactions, refunds and assisted with locating merchandise in store.
  • Answered a multiline phone system and directed calls to the appropriate departments.
  • Issued money to cash registers when needed.
  • Set up tax exempt accounts for businesses and customers.
  • Effective communication with the public, coworkers and management.
  • Organized meetings to promote team building.

Driver

West Bay Auto Parts
07.2006 - 11.2007
  • Responsible for driving orders to multiple businesses daily.
  • Interacted with clientele while reviewing invoices to their orders.
  • Ensured all orders were delivered in a timely fashion.
  • Organized all purchase orders prior to departure to maximize time and be as effective as possible.
  • Created a database for filing all purchase orders and return slips for inventory control.
  • Weekly inventory count to maintain stock as well as monitoring sales.

Education

High School Diploma -

Olympic High School
Bremerton, WA
06-1997

Skills

  • Google Drive
  • Microsoft Office
  • Contracts
  • Customer engagement and support
  • Customer service
  • Customer relations understanding
  • Data entry
  • Filing
  • Focus
  • Inventory control
  • Project scheduling
  • Phone system
  • Purchasing
  • Organization
  • Time management skills
  • Documentation skills
  • Childcare
  • Toddler Care
  • Age-appropriate activities
  • Positive reinforcement
  • Special needs support
  • Health and safety
  • Curriculum planning
  • Lesson implementation
  • Conflict resolution
  • Communicating with parents and teachers
  • Promoting social and emotional development
  • Reinforcing learning concepts

Certification


Parapro Certification

Summary

I bring my strong sense of dedication, motivation, and responsibility to my employer while utilizing my customer service skills. With 15 years working directly with the public, I have achieved excellent customer service skills. Ability to effectively communicate verbally and written. My goal is to ensure everyone I have the pleasure of assisting is helped to the best of my capacity. I take pride in my work and strive for success with each interaction., Extensive administrative background in a wide variety of programs with extreme attention to detail. Accurate data entry with complex documents. Background includes imaging, scanning and storing data in paperless filing systems, or paper filing., Strives for success for the company, team and individually. Great addition to any team atmosphere and extremely motivated to reach company and team goals.

Timeline

Preschool Teacher Assistant

Cadence Academy Preschool
07.2022 - 01.2023

Painter

Pugest Sound Naval Shipyard
09.2018 - 01.2020

Flooring Install Scheduler

05.2017 - 09.2018

Flooring Specialist

Lowes
04.2012 - 05.2017

Head Cashier

Lowes
11.2007 - 04.2012

Driver

West Bay Auto Parts
07.2006 - 11.2007

High School Diploma -

Olympic High School

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