Michelle Covington
Randleman,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Adult Day Care Staff
Abundant Life LLC
03.2021 - Current
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
- Encouraged children's emotional and social development.
Administrative Assistant
Infiniti Of Ardmore
01.2009 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Representative
Starr Insurance Companies
04.2003 - 02.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Remote Life Insurance Sales Agent
Combined Insurance Group
08.1997 - 02.2003
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Generated quotes and proposals for clients to match individual needs.
- Generated leads through cold-calling, networking and other outreach methods.
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
Education
Medical Assistant Program
Harris School of Business - Cherry Hill
Cherry Hill, NJ09.2008
High School Diploma -
BOK Technical High School
Mifflin, PA06.2005
Skills
- Tactical Communications
- Cultural Sensitivity
- Safety Awareness
- Behavior Redirection
- Special Needs Childcare
- Observing and Monitoring Behavior
- Caring and Responsible
- Staff Meetings
Reading, Watching Movies, Singing and being active in Church
Love reading the Bible and positive inspirational books that allows me to have a better outlook on one's story on how they overcame obstacles in their life.
I enjoy watching love stories, suspense movies, action packed, definitely no horror movies.
I love to sing at home and in my church choir, I'm on the hospitality team at church greeting newcomers and making them feel welcomed and loved.
Timeline
Adult Day Care Staff
Abundant Life LLC
03.2021 - Current
Administrative Assistant
Infiniti Of Ardmore
01.2009 - 06.2014
Customer Service Representative
Starr Insurance Companies
04.2003 - 02.2009
Remote Life Insurance Sales Agent
Combined Insurance Group
08.1997 - 02.2003
Medical Assistant Program
Harris School of Business - Cherry Hill
High School Diploma -
BOK Technical High School
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