Michelle Cox
Jonesboro,Georgia
Summary
Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to aid others in achieving their goals. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
14
14
years of professional experience
Work History
Front Desk Medical Receptionist
Aylo Health Imaging
12.2023 - Current
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Transcribed phone messages and relayed to appropriate personnel.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at front desk.
Store Manager
TitleMax-Griffin, GA
05.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Admin - Private Home Health Care
Cox HealthCare ManagementConsultant Group, LLC - Atlanta, GA
08.2010 - Current
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
- Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
- Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
- Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
- Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
- Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
- Educated clients on personal hygiene practices for better self-care and decreased risk of infection or illness.
- Acted as a liaison between clients' healthcare providers and family members regarding medical updates or treatment plan changes.
Staffing Specialist/Office Manager
Onin Staffing - McDonough, GA
01.2022 - 03.2023
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Streamlined the onboarding process for new hires, resulting in reduced time to productivity and increased employee satisfaction.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
Customer Service Representative/Credit App Coordinator
Floor and Décor - Buford, GA
10.2018 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant/Appraisal Coordinator
Vinson Mortgage Group - St. Louis, MO
10.2016 - 12.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Workforce Innovation and Opportunity Act Program - Criminal Justice
Southern Crescent Technical College
Griffin, GA05.2024
Skills
- HIPAA Compliance
- Insurance Verification
- Schedule Coordination
- Office Administration
- Payment Collection
- Patient Registration
- Information documentation
- Appointment management
- Patient Scheduling
- Medical office administration
- Medical Charting
- Referral Verification
- Letter preparation
- Reminder calls
- HIPAA Guidelines
- Telephone Etiquette
- Appointment Setting
Timeline
Front Desk Medical Receptionist
Aylo Health Imaging
12.2023 - Current
Store Manager
TitleMax-Griffin, GA
05.2023 - Current
Staffing Specialist/Office Manager
Onin Staffing - McDonough, GA
01.2022 - 03.2023
Customer Service Representative/Credit App Coordinator
Floor and Décor - Buford, GA
10.2018 - 04.2019
Administrative Assistant/Appraisal Coordinator
Vinson Mortgage Group - St. Louis, MO
10.2016 - 12.2017
Admin - Private Home Health Care
Cox HealthCare ManagementConsultant Group, LLC - Atlanta, GA
08.2010 - Current
Workforce Innovation and Opportunity Act Program - Criminal Justice
Southern Crescent Technical College
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