Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Cox

Cincinnati

Summary

Dynamic operations leader with a proven track record at Divisions Maintenance Group, excelling in project management and customer relationship development. Recognized for surpassing performance metrics and mentoring team members, I bring strong skills in process implementation and a commitment to operational excellence. Adept at fostering high customer satisfaction through effective communication.

Overview

9
9
years of professional experience

Work History

Lead Operations Coordinator

Divisions Maintenance Group
03.2022 - Current
  • Managed and oversaw a range of high-value projects at Dollar General Corporate.
  • Provided mentorship to five team members, facilitating their effective management of a key retailer account and contributing to their professional growth and development.
  • Achieved and surpassed established performance metrics, fostering a reputation for reliability, efficiency, and excellence in customer service
  • Navigated the intricacies of managing multiple tasks simultaneously, maintaining a high level of organization and attention to detail throughout the process

Billing Specialist

Macy's
01.2019 - 03.2022
  • Reviewed and reconciled customer accounts to manage accuracy of payments
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Participated in team meetings and training sessions to stay informed about product updates and changes

Box Office Manager

Live Loud Concerts
07.2018 - 12.2019
  • Collaborated with marketing department to brainstorm methods to upsell tickets to various shows using multiple sources to extract data for email blasts and mailing lists
  • Built and maintained ticket links to ensure tickets went on sale and were sold at the correct, time, and price.
  • Assisted with finding local opening acts and day of show necessities for artists.

Retail Sales Associate

T-Mobile
07.2017 - 01.2019
  • Provided exceptional services and shopping experiences to retail customers
  • Utilized upselling techniques to promote additional products and increase sales
  • Managed efficient cash register operations

Event Staff Member

Riverbend Music Center / U.S. Bank Arena
05.2016 - 08.2017
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety a top priority
  • Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.

Education

Master of Arts - Music Business & Entertainment Industries

University of Miami
Miami, FL
05-2019

Bachelor of Science - Integrative Studies

Miami University
Oxford, OH
05-2017

Skills

  • Customer invoicing
  • Process implementation
  • Customer relations
  • Project management
  • Performance monitoring
  • Operations management

Timeline

Lead Operations Coordinator

Divisions Maintenance Group
03.2022 - Current

Billing Specialist

Macy's
01.2019 - 03.2022

Box Office Manager

Live Loud Concerts
07.2018 - 12.2019

Retail Sales Associate

T-Mobile
07.2017 - 01.2019

Event Staff Member

Riverbend Music Center / U.S. Bank Arena
05.2016 - 08.2017

Master of Arts - Music Business & Entertainment Industries

University of Miami

Bachelor of Science - Integrative Studies

Miami University

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