Michelle Cox
Tulsa,OK
Summary
Initiative-taking HR Manager with 25+ years of direct experience. Adept at employee recruitment and retention, staff development, benefits, compensation, records management, policy development and legal compliance. Demonstrated success in developing performance programs, writing personnel manuals, corporate policies, job descriptions, and management reports. Skillful at maintaining and coordinating leave management, mediation, and conflict resolution, and providing high level service to management & employees. Grievance Management, Arbitrations, and Contract Negotiations. Seeking employment with a progressive and dynamic organization that views HR as business partner. Excited about the opportunity to bring added value and work in a team that promotes employee engagement and development. Seasoned in navigating labor relations complexities, with strong background in negotiating collective bargaining agreements and resolving workplace disputes. Skilled in fostering positive relationships between management and employees, ensuring compliance with labor laws. Effective communicator, adept at mediating conflicts and implementing strategies that enhance organizational efficiency. Have contributed to creating harmonious work environments and improving employee satisfaction through proactive engagement and policy development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Employee Relations Specialist
American Airlines
01.2022 - Current
- Partners with business to provide guidance to management, including conflict resolution, disciplinary action, and performance improvement counseling for Tulsa, Miami, Orlando, and Tampa.
- Serves as an advocate for our employees.
- Resolves employee HR questions and issues.
- Connects employee engagement to corporate business initiatives (own the message)
- Provides direction to employees/managers to resolve human resource issues (e.g., escalated benefits issues, transfers/demotions, departmental/management conflicts, etc.)
- Conducts and/or supports investigations into claims of potential harassment and discrimination; escalates to senior personnel as needed.
- Partners with operational leadership in investigations into potential violations of company policies.
- Explains and interprets company and governmental rules, regulations, policies, and procedures for employees and management.
- Assists in the development and implementation of new policies and procedures.
- Investigates and drafts responses for external complaints and charges to defend the Company's position and interests.
- Partners with internal and external counsel when appropriate.
- Conducts ongoing formal and informal HR training on matters such as sexual harassment and discrimination.
- Represents the HR partner team on various projects/committees.
- Reviews, assesses, and makes recommendations for all requests for accommodations (ADA, Religious, and others) to ensure adherence to federal, state, and local regulation.
Human Resources Business Partner
Xanitos
Tulsa, OK
02.2021 - 11.2021
- Partnered with Regional Recruitment to source Tulsa staff.
- Interview, evaluate and recommend candidates for open positions.
- Managed the new hire onboarding/off boarding processes to ensure all policy and compliance related requirements are satisfied while ensuring a positive experience for the employee.
- Provided consultative advice and support to Xanitos leaders and staff regarding HR process and procedures, employment status, disciplinary actions, and performance management while ensuring consistency and upholding all state and federal laws and regulations.
- Counseled coach and advise employees regarding employee relations matters to promote a culture of respect and professionalism aligned with Xanitos core values.
- Conducted investigatory work relating to complaints filed with various agencies or lawsuits filed with court(s).
- Participate and administer grievance procedures and participate in collective bargaining negotiations.
- Consulted with management employees about company policies and procedures and assists with interpretation and application.
- Conducted needs analysis to determine and recommend options on training needs.
- Assisted with development of HR training initiatives and participate in regional or national training events.
- Identifies strategies to support companywide succession planning.
- Conducted and reviewed exit interviews and tracks trends related to turnover and communicate to management.
- Provided recommendations and solutions to support retention strategies.
- Conducted HR audits and establishes corrective plans of action to remedy deficiencies.
- Prepared and assembles monthly executive and management reports regarding employment data including turnover statistics.
HR/Recruiter
Tradesmen International
06.2017 - 02.2021
- Managed and fulfilling job orders various job board accounts and databases, Screening applications/resumes and setting up interviews.
- Processed new hire paperwork, maintaining working relationship with field employees and field employees’ files.
- All functions associated with weekly field employee payroll as well as coordinating field employee benefits.
- Client invoice processing and supporting the collection process including collection calls.
- All banking, accounts payable and accounts receivable functions.
- Supported the safety department by scheduling and setting up OSHA-10 training.
HR Manager
Airgas USA, LLC
01.2012 - 04.2014
- Collaborated with field and line management to identify and clearly defined core accountabilities of each open position.
- Led the creation of a recruiting and interviewing plan for each open position; efficiently and effectively fill open positions; design and implement overall recruiting strategies.
- Conducted coaching and field training on recruitment and selection to hiring managers and other stakeholders regarding staffing process.
- Utilized targeted recruitment tools such as websites, trade associations, job referral services, community fairs, campus recruiting, and specialized publications.
- Posted open positions via the internal job posting.
- Maintained all reporting and filing pertaining to open and closed requisitions; filed candidate selection/ applicant tracking data for future reference.
- Conducted regular follow-up with managers to determine the effectiveness of recruiting plans and implementation; onboard new employees to become fully integrated.
- Key Highlight of Position: Successfully reduced turnover rate in my region from 10% to 7%.
- Developed and executed a comprehensive sourcing plan to create candidate pipeline consistent with business trends, reduced the overall time-to-fill, and improve candidate quality.
Education
Bachelor of Arts - Workforce Education
Southern Illinois University
01.2007
Skills
- Conflict resolution
- Policy writing
- Employee advocacy
- Investigation techniques
- HR compliance
- Performance management
Certification
- SPHR-Employment Legislation and Business Planning, Present
- Professional in Human Resources, Present
- Senior Professional in Human Resources, Present
- Oklahoma Notary, Present
- OSHA 10, Present
References
References available upon request.
Timeline
Sr. Employee Relations Specialist
American Airlines
01.2022 - Current
Human Resources Business Partner
Xanitos
02.2021 - 11.2021
HR/Recruiter
Tradesmen International
06.2017 - 02.2021
HR Manager
Airgas USA, LLC
01.2012 - 04.2014
Bachelor of Arts - Workforce Education
Southern Illinois University
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