Michelle Craft
Summary
Experienced professional with a strong foundation in delivering exceptional customer service and support. Demonstrated ability to collaborate effectively with teams and drive successful outcomes, ensuring smooth operations and customer contentment. Proficient in communication, problem-solving, and adapting to evolving requirements, consistently adding value to any team. Known for reliability and flexibility, consistently providing top-notch service and fostering a productive work atmosphere.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Voluntary Service Assistant
VA Montana HCS
07.2023 - Current
- Provide support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders.
- Exhibit a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.
- Communicate and coordinate on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives, and community officials regarding programs, events, and activities.
- Maintain many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc.
- Serve as the primary timekeeper for all CDCE/Voluntary Service employees.
- Assist the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols.
- Responsible for clerical functions associated with the CDCE/Voluntary Service program management.
- Collaborate with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department.
- Receive, process, and track gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.
- Coordinate requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office.
Office Assistant
US Department of Labor - Mine Safety and Health Administration
12.2012 - 07.2023
- Provide program and administrative support, as well as liaison duties in direct support of the supervisor and a cadre of Mine Safety and Health inspectors.
- Receive and review for completeness a variety of documents submitted by the inspectors, e.g., mine plans, inspection and investigation reports.
- Identify and recommend solutions for any discrepancies found prior to submission to the supervisor for final review and/or signature.
- Ensure that completed reports and any additional relevant information are complete, comply with the proper format, and forwarded to the District in a timely manner.
- Receive calls and visitors; ascertain the nature of the call or visit and determine those which can be personally handled, refer others to the appropriate field or district office staff.
- Arrange conferences and appointments for the office based on knowledge of the work assignments, following up with staff members to ensure that commitments are met.
- Receive, review, and distribute incoming correspondence.
- Respond to items which do not require the attention of the supervisor or staff.
- Review outgoing correspondence for compliance with policy, procedure, format, grammar, punctuation, etc.
- Record, track, and produce documents using agency specific automated systems.
Medical Records Clerk
VA Montana HCS
10.2001 - 12.2012
- Release medical information to patients, insurance companies, employers, attorneys, physicians, courts, other departments within the VA and state and/or federal agencies involved in the follow-up care and/or assistance to VA beneficiaries accurately and timely while being compliant with HIPAA and the Privacy Act.
- Comply with and explain the Privacy Act and the Drug Abuse Office and Treatment Act to patients, staff and outside agencies.
- Accept subpoenas and notice of disposition and take appropriate action.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Gathered from written sources such as patient's records, prior correspondence on the same subject or pertaining to the same individual, VA manuals, regulations and federal laws, and through face-to-face contacts to substantiate replies composed.
- Composed detailed explanations in response to correspondence received, arranging information in logical sequence and appropriate format and choosing the appropriate words and expressions to convey the desired tone.
- Tracked all requests in DSS ROI within ten (10) days of receipt.
- Closely scrutinize the information requested to insure that it is not sensitive or would impact upon the individual mentally or physically. All questionable cases are discussed with the attending physician or psychologist to determine if the record should be disclosed directly to the individual or if a physician should discuss the record/information with the individual.
Office Automation Clerk
VA Montana HCS
04.1999 - 10.2001
- Secretary for Quality Management and the AA to the Chief of Staff.
- Filed, typed correspondence and answered a multi-lined telephone.
- Worked on transcription when needed and other duties as assigned.
- Primary time keeper and posted annual leave, sick leave, overtime, comptime, authorized absence, etc on time cards.
- Back up for the Director's Secretary. - answered a multi-lined telephone, sorted mail (electronic and paper), filed, typed correspondence and handled complaints in a proper manner.
- Primary person for setting up PCMM, Primary Care Management Module, and placing patients on the correct PCP team. Entered problem lists for patients in CPRS.
- Promoted a positive image of VA Montana HCS by greeting patients, staff, visitors or telephone callers with courteous and professional manner in all interactions.
Education
Bachelor's degree - Business Management
Montana Tech
Butte, MT06.2012
Associate's degree - undefined
Helena College of Technology
Helena, MT05.2000
Skills
- Verbal and written communication
- Customer service
- Skilled in Microsoft Office tools
- Decision-making
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Dependable performance
- Effective time management
Certification
Completed two years of Master's Program for Counseling.
Availability
- Job Type: Permanent, Telework
- Work Schedule: Full-time
Timeline
Voluntary Service Assistant
VA Montana HCS
07.2023 - Current
Office Assistant
US Department of Labor - Mine Safety and Health Administration
12.2012 - 07.2023
Medical Records Clerk
VA Montana HCS
10.2001 - 12.2012
Office Automation Clerk
VA Montana HCS
04.1999 - 10.2001
Associate's degree - undefined
Helena College of Technology
Bachelor's degree - Business Management
Montana Tech
Similar Profiles
Sarah JoyceSarah Joyce
Clinic Dietian at VA Maine HCSClinic Dietian at VA Maine HCS
Arissia RojasArissia Rojas
Nurse Assistant at West Texas VA HCSNurse Assistant at West Texas VA HCS
Masashi EndoMasashi Endo
Licensed Vocational Nurse at VA Palo Alto HCSLicensed Vocational Nurse at VA Palo Alto HCS
Regina Adukwei AdoteyRegina Adukwei Adotey
Assistant Admin Manager (Voluntary Service) at Ghana Heath Service, Tema Metro Health DirectorateAssistant Admin Manager (Voluntary Service) at Ghana Heath Service, Tema Metro Health Directorate
Sam RipponSam Rippon
Customer Service Assistant (Voluntary) at Nelly's Ark Pet StoreCustomer Service Assistant (Voluntary) at Nelly's Ark Pet Store