MICHELLE CRAIG

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Improved team morale and cohesion with regular team-building activities and open communication channels.

Community Manager 2 responsibilities include all responsibilities of Community Associate, in addition to:

• Perform all tasks of Community Manager 1
• Management of two of the largest centers in the district
• Managing a team of four (4) Community Associates
• Approve team timesheets/PTO Requests
• Ensure compliance with company and center standard guidelines
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.

Community Manager 1 responsibilities include:

• Oversee all operations
• Manage inventory
• Ensure compliance with company processes
• Maintaining client deadlines

Community Associate responsibilities include:

• Client point of contact to solve queries, such as invoicing, IT or administration for over 400 clients
• Maintain client satisfaction

References: Jennifer Ivory, 817-995-7023 & Landon Harrison, 817-992-5650