Michelle Cramer

• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Enhanced driver performance by implementing effective training programs and coaching sessions.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Coordinated with drivers to organize timely pickup and delivery.
• Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
• Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
• Addressed driver communications and provided required data to drivers.
• Improved communication between drivers and dispatchers by implementing a reliable messaging system for timely updates.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Reviewed established business practices and improved processes to reduce expenses.
• Wrote and developed 25 Standard Operating procedures.(SOP's)

Daily communication with customer base, analysis of customer open orders, scheduling logistics with customer, schedule drop in orders and quality replacements per customer, manage customer sales orders.

Managed customer demand and last time orders for the steering shafts. Managed truck down orders and was able to work with production to reduce ship time from an average of 7 days to 3 days.

• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Proactively anticipated potential customer concerns, developing strategies to address them before they escalated into larger issues.
• Identified and resolved discrepancies and errors in customer accounts.
• Used IBM Power BI, Oracle, Electronic Scheduling System (ESS) and a Container Management System.

• Part of the team responsible for improving total revenue of the company. With a monthly revenue of over million dollars which has increased month over month since I took over the position
• Determine from the available drivers the amount of freight that can be scheduled for both primary lanes and extra available freight in a 14-day lead time
• Assisted customers and suppliers with short lead freight and logistics option and current availability
• Work with customers and suppliers on schedule changes and requests
• Set up and maintain the yearly driver’s schedule for long-term planning
• Set up and maintain the monthly schedule in google sheets
• Determine the availability of drivers with the currently accepted freight and approve or deny vacation and PTO requests from drivers
• Send daily reports to suppliers and customers
• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

• Developed routing for 3500 customers on 265 routes with an on-time delivery of 99.2%
• Worked with a team to oversee 190 direct report professional semi-truck delivery drivers
• Utilized Direct Route and Paragon routing software
• Process customer orders in the order process system daily
• Analyze the financial impact of proposed logistics changes, such as routing based on customer orders and volumes daily
• Develop weekly packages of routes for drivers based on available routes
• Resolve problems concerning transportation, logistics systems, and customer issues
• Recommend optimal routing, equipment, or delivery frequency for customers
• Monitor routes and drivers for regulatory or policy requirements
• Utilized Drive Cam, People Net Electric log program and People Net Link
• Plan or implement material flow management systems (EDI) to meet production requirements daily
• Monitor specific supply chain-based performance measurement systems such as on-time deliveries, trailer utilization, and driver retention
• Trained department personnel in all roles or responsibilities
• Record and maintain files of customer requests and other information that may be needed

• Wrote and Reviewed Standard Operating Procedures
• Completed root cause investigations utilizing Direct Route and Paragon routing software
• Conducted New Team Member Training
• Managed Incident Investigations
• Completed Trend charting for safety incidents
• Audit Preparation
• Prepared and Conducted Annual Training
• Conducted Team Member Coaching
• Completed OEPA Permit to Install and Operate a new emission source
• Maintained DQ files for CDL drivers

• Reviewed and Revised Key Procedure Audits and revised them to line up more with the corporate forms
• Completed E.P.A
• Air Services Facility Profile for the facility
• Assisted in Radiation Source Shutter testing and Inventory
• Revised monthly inspection forms
• Conducted Fit testing of all process unit employees
• Conducted Sampling of CO² and Feed Stock Natural Gas
• Managed a Noise and Lighting Survey of the facility
• Completed review of facility refrigerated
• Ensured compliance with generator regulation
• Completed Trends Charts for the Environmental Behavioral Observations which is now a corporate standard

• Reviewed and revised the departments Waste and Recycling Guide
• Completed the quarterly state emergency response commission report
• Updated the department's new hire orientation and the new team leader orientation
• Conducted the department's training for New Hires
• Reviewed and Revised ISO-14001 procedures
• Released ISO-14001 annual review packets
• Conducted weekly Hazardous Waste Audits, and Title V monitoring Audits and Reporting