Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Crance

Palmdale,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Counselor/RADT position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience

Work History

Assistant Administrator/Program Director

Casa Carmen
Glendora , CA
04.2006 - 10.2012
  • Determined overall direction of residential operations company-wide.
  • Fostered relationships with residents and families.
  • Participated in management team meetings and interdisciplinary treatment team meetings.
  • Managed payroll documentation, time-card approval and leave requests.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 50 employees across more than 7 departments.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Created customized care plans, working with Regional Centers, Licensing and families to assess and meet individual needs.


Instructor

Mainstream Inc
Glendora , CA
03.2002 - 04.2006
  • Applied various teaching aids to minimize learning gaps and instruct and motivate clients.
  • Evaluated and worked on IPP plans and daily living skills to achieve client-centered learning.
  • Emphasized safe working and classroom conditions and practices.
  • Increased client participation by facilitating interesting and relevant events.

Supervisor

Casa Carmen
Glendora , CA
11.2001 - 04.2006
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled patient and employee complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Direct Care Staff

Casa Carmen
Glendora, CA
05.1998 - 10.2001
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Cleaned, groomed or draped patients to prepare for their day.
  • Applied clean dressings, stockings or support bandages under direction of nurse or physician.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained alert to problems or health issues of clients and competently responded.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Administered medication as directed by physician.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Registered Alcohol And Drug Technician - Substance Abuse Counselor

LA Training Institute For Alcohol & Drug Counselor
Palmdale, CA
01.2023

High School Diploma -

Alta Loma High School
Alta Loma, CA
06.1994

Skills

  • Staff Hiring and Evaluations
  • Employee Work Scheduling
  • Staff Assessments
  • Staff Communication
  • Mental Health Disorders
  • Critical and Creative Thinking
  • Crisis Management
  • HIPAA Guidelines
  • Supporting Daily Living Needs
  • Daily Living Skills Instruction

Timeline

Assistant Administrator/Program Director

Casa Carmen
04.2006 - 10.2012

Instructor

Mainstream Inc
03.2002 - 04.2006

Supervisor

Casa Carmen
11.2001 - 04.2006

Direct Care Staff

Casa Carmen
05.1998 - 10.2001

Registered Alcohol And Drug Technician - Substance Abuse Counselor

LA Training Institute For Alcohol & Drug Counselor

High School Diploma -

Alta Loma High School

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Michelle Crance