Michelle Crane
Key West
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Historic Tours of America
06.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Balanced daily deposits, counted cash, reconciled transactions, prepared deposit slips
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Case Manager
Samuel's House
10.2022 - 04.2023
- Responsibilities included completing phone screenings, background checks, intakes, psychosocial evaluations, collaboratively creating individualized plans of care with clients addressing needs and goals to help obtain self-efficacy.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
- Coordination and facilitation of care, utilization and resource management and acquisition, monitoring and tracking, transitional and discharge planning, quality and process improvement, and assisting with medications.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Helped clients receive appropriate, quality care with reasonable results, collaborating with interdisciplinary teams to determine timely delivery of services.
Telemetry Monitor Technician
LKMC
10.2016 - 08.2022
- Observed and evaluated cardiac activity and reported changes to medical staff, followed all protocols to respond to irregular cardiac activity or oxygen saturations.
- Monitored and documented heart rhythms according to physicians' orders.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Monitored all vitals for patients admitted to ICU, notified RNs when any vitals fell out of parameters.
- Triaging calls and calling codes overhead when necessary.
Receptionist
Weil Foot & Ankle Institute
02.2014 - 06.2016
- Performed front desk operations: answering phones, responded to inquiries, scheduling, prepping charts, insurance verification, explaining benefits, patient check in/check out for office visits, physical therapy and procedures, patient registration, collecting money for co-pays, past due balances or payment toward deductibles, posting, balancing and closing, aiding with schedule templates for providers, scanning, faxing, and copying.
- Floater for various satellite offices (10 office locations). Duties included triaging calls to appropriate personnel, patient registration, scheduling patient appointments and procedures (injections, MRI, EMG, ESWT, Laser Treatment) for fifteen office locations and twenty-five providers.
- Worked at call center managing over 75 calls per day.
Office Manager/Billing Manager/Sales Associate
Chicago Wellness Center, EZ Notes
09.2009 - 12.2013
- Solely responsible for front desk operations for two providers, separate entities.
- Responsibilities include answering phones, scheduling patients, patient check-in and check-out, insurance verification, explaining benefits, obtaining pre-authorizations, collecting co-pays and balances owed, medical records, processing referrals and daily close balancing.
- Maintained computer and physical filing systems.
- Other office duties included filing, faxing, scanning, copying, ordering supplies, and maintaining a clean work environment.
- Responsible for all billing for two providers, different companies included submitting claims to insurance companies, MVA and Workers' Comp carriers (experience with both electronic billing and submitting paper claims).
- Setting up providers with electronic funds transfer/direct deposit, retrieving online EOBs, posting and sending patient invoices.
- Reviewed billing problems, researched issues and resolved concerns.
- Familiarity with appeals, submitting corrected claims and the Attestation process.
- Daily interaction with insurance companies, adjusters and attorneys.
- Sales: duties consist of scheduling trainings and demos for an EHR software company, answering sales questions, processing orders and payments, sending tech support expire notices, and assisting chiropractors with the Attestation process.
- Engaged with customers to effectively build rapport and lasting relationships.
- Updated reports, managed accounts, and generated reports for company database.
Front Desk/Medical Records Specialist/Referral Specialist
Pioneer Spine & Sports Physicians
01.2003 - 08.2009
- Operations included answering phones, managing over 50 customer calls per day, scheduling patients for consults, follow-up appointments, and injections.
- Checking insurance eligibility and verification, verifying MVA and W/C claim status, obtaining pre-authorization when needed for spinal injections and MRIs, collecting copays and patient balances, patient check out, and balancing for close.
- Obtaining records from referring physicians and making sure radiological exam findings were on file prior to new patient consult.
- Maintained patient records in compliance with security regulations, reviewed charts and flagged incomplete or inaccurate information.
- Kept accurate log of requests for medical information and records, processing all medical records requests (for patient, insurance, attorney or insurance carrier), invoicing or collecting payment when needed, copying and scanning.
- Primarily responsible for aiding in EMR transitioning, scanning all paper charts to become EHR compliant, uploading physician progress notes, history, and physicals into electronic medical records.
- Obtaining and processing all referrals for HMO patients, requested backdated referrals when required, used POS device (when applicable) to check eligibility and generate referrals.
Education
Bachelor of Science - Psychology in Addictions
Purdue University Global
West Lafayette, IN11.2021
Skills
- Administrative Support
- Time Management
- Computer Proficiency
- Verbal Communication
- Document Preparation
- Scheduling Appointments
Certification
CPR certified
Timeline
Administrative Assistant
Historic Tours of America
06.2023 - 07.2024
Case Manager
Samuel's House
10.2022 - 04.2023
Telemetry Monitor Technician
LKMC
10.2016 - 08.2022
Receptionist
Weil Foot & Ankle Institute
02.2014 - 06.2016
Office Manager/Billing Manager/Sales Associate
Chicago Wellness Center, EZ Notes
09.2009 - 12.2013
Front Desk/Medical Records Specialist/Referral Specialist
Pioneer Spine & Sports Physicians
01.2003 - 08.2009
Bachelor of Science - Psychology in Addictions
Purdue University Global
CPR certified
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