Michelle Crawford
Grand Rapids,MI
Summary
Dynamic accounting professional with experience at ABC Accounting, skilled in bank reconciliation and invoicing. Proven ability to enhance workflow efficiency and maintain accurate financial records. Strong communication and attention to detail have consistently improved team collaboration and vendor relationships, ensuring timely payments and exceptional service delivery.
Overview
2026
2026
years of professional experience
Work History
Accounting Assistant
ABC Accounting
- Assisted in processing invoices and payment transactions to ensure timely vendor payments.
- Maintained accurate financial records using accounting software for efficient data retrieval.
- Supported month-end closing activities by preparing necessary documentation and reports.
- Collaborated with team members to streamline bookkeeping processes, enhancing overall workflow efficiency.
- Developed and maintained filing systems for financial documents, improving organization and accessibility of records.
Cleaner
A To Z Cleaning
09.2024 - 07.2025
- Cleaned and sanitized assigned areas following established protocols and safety standards.
- Operated cleaning equipment, including vacuum cleaners, floor scrubbers, and pressure washers.
- Maintained inventory of cleaning supplies, reporting shortages to management proactively.
- Assisted in training new staff on cleaning procedures and best practices for efficiency.
- Conducted routine inspections to ensure cleanliness and adherence to health regulations.
- Developed checklists for daily tasks, enhancing accountability and consistency across shifts.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Cashier Assistant
Citgo Gas Station
01.2020 - 09.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Supported inventory management by restocking shelves and monitoring stock levels.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Trained new staff on checkout procedures and customer service standards.
- Resolved customer complaints promptly, maintaining positive shopping experiences.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
HR Manager
Xanadu Marketing
06.2017 - 07.2019
- Developed and implemented HR policies to enhance organizational effectiveness.
- Led recruitment efforts, streamlining processes to attract top talent.
- Conducted training programs to improve employee engagement and retention.
- Managed employee relations issues, fostering a positive workplace culture.
- Oversaw performance management system, ensuring alignment with company goals.
- Collaborated with leadership on succession planning and talent development initiatives.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
Education
High School Diploma - Mathematics
Rogers High School
Wyoming, MI05.2004
Skills
- Customer service
- Bank reconciliation
- Microsoft Excel
- Journal entries
- Invoicing and collections
- Accounts payable
- Bookkeeping
- Accounts payable and receivable
- Strong communication skills
- Quickbooks
- Attention to detail
- Payment processing
- Invoice verification
- Data processing
- Payroll processing
Timeline
Cleaner
A To Z Cleaning
09.2024 - 07.2025
Cashier Assistant
Citgo Gas Station
01.2020 - 09.2024
HR Manager
Xanadu Marketing
06.2017 - 07.2019
Accounting Assistant
ABC Accounting
High School Diploma - Mathematics
Rogers High School