Michelle Creamer

Delivered expert consultations to walk-in customers on material selection, product compatibility, and installation best practices to ensure successful project execution. Oversaw freight logistics and truck dispatch operations, ensuring accurate and timely fulfillment of outbound orders. Maintained proactive communication with distribution and vendor partners to align on inventory levels, order status, and replenishment needs. Leveraged advanced proficiency in SAP inventory and warehouse management systems to support daily operations, order processing, and data integrity. Supported outside sales representatives by managing customer communications, coordinating order adjustments, scheduling outbound deliveries, and overseeing the full process from quotation through order fulfillment to ensure a seamless customer experience.

Successfully sold exhibit space for consumer home and holiday shows through high-volume outbound sales calls, averaging 60+ calls daily. Swiftly learned to navigate proprietary CRM systems. Cultivated strong client relationships, ensured exhibitor satisfaction, and leveraged attendee demographics and market research to strategically match vendors to target audiences. Provided on-site event support including floor management and coordination of show logistics.

• Maintained a high level utilization of multiple CRM & data entry software's to manage client connections, multiple schedules, and transaction process contract to close.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals
• Managed complex client appointments and transaction processes, ensuring smooth operations and high client satisfaction.

• Secured the brokerage's highest-valued listing at $2.75 million, demonstrating exceptional skill in client acquisition and negotiation.
• Managed complex client appointments and transaction processes, ensuring smooth operations and high client satisfaction.
• Contributed to company culture as an active member of the Culture Committee, fostering team cohesion and enhancing workplace environment.

• Managed client leads and maintained CRM databases for offices in CO and CA, optimizing lead handling and follow-up strategies.
• Oversaw the scheduling and strategic time-blocking for all agent activities, optimizing calendar management to enhance productivity and ensure optimal allocation of time for both listing and buying appointments.
• Developed content for drip campaigns that increased engagement and lead conversion, contributing to sustained business growth.
• Designed and delivered training modules for new agents on lead conversion techniques and effective client management.
• Assisted in the creation of a tiered compensation and commission split system, enhancing motivation and rewarding top-performing agents.

• Spearheaded the scheduling and coordination of over 24 lead appointments monthly, assigning tasks to designated agents within the sales team, and ensuring optimal alignment with strategic sales objectives.
• Managed team calendars meticulously, achieving an appointment set-to-held ratio of 85% and a set-to-signed conversion rate of 80%, reflecting high efficiency and effectiveness in lead management.
• Developed and led script training sessions for inside sales agents and sales agents, enhancing communication skills and conversion tactics across the department.
• Triumphed as the office champion in a lead conversion script battle, a competitive elimination event involving over 60 seasoned agents, demonstrating superior sales acumen and scripting expertise during my first year in the industry.