Michelle Creamer

Directed customer consultations to provide expert guidance on material selection, product compatibility, and installation methods to achieve optimal project execution. Oversaw logistics and truck dispatch operations, achieving precise and timely delivery of outbound orders. Fostered strong communication with distribution and vendor partners to synchronize inventory management, order updates, and replenishment strategies. Leveraged advanced expertise in SAP inventory and warehouse management systems to enhance daily operation efficiency and ensure data integrity. Collaborated with outside sales representatives to streamline customer communications, manage order adjustments, schedule deliveries, and supervise the entire process from quotation to fulfillment, enhancing customer satisfaction.

Successfully sold exhibit space for consumer home and holiday shows through high-volume outbound sales calls, averaging 60+ calls daily. Swiftly learned to navigate proprietary CRM systems. Cultivated strong client relationships, ensured exhibitor satisfaction, and leveraged attendee demographics and market research to strategically match vendors to target audiences. Provided on-site event support including floor management and coordination of show logistics.

• Maintained a high level utilization of FollowUp Boss CRM & data entry software's to manage client connections, multiple schedules, and transaction process contract to close.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals
• Managed complex client appointments and transaction processes, ensuring smooth operations and high client satisfaction.

• Secured the brokerage's highest-valued listing at $2.75 million, demonstrating exceptional skill in client acquisition and negotiation.
• Provided excellent listing and buying services, including representing clients on both ends of the same transction.
• Managed complex client appointments and transaction processes, ensuring smooth operations and high client satisfaction.
• Contributed to company culture as an active member of the Culture Committee, fostering team cohesion and enhancing workplace environment.
• High level application of FollowUp Boss CRM.

• Managed client leads and maintained numerous CRM databases for offices in CO and CA (FollowUp Boss, Sierra Interactive, YLopo), optimizing lead handling and follow-up strategies.
• Executed and oversaw trainings on CRM platforms for inside sales agents and sales agents.
• Oversaw the scheduling and strategic time-blocking for all agent activities, optimizing calendar management to enhance productivity and drive revenue through closed transactions.
• Developed content for drip campaigns that increased engagement and lead conversion, contributing to sustained business growth.
• Designed and delivered training modules for new agents on lead conversion techniques and effective client management.
• Assisted in the creation of a tiered compensation and commission split system, enhancing motivation and rewarding top-performing agents.

• 85% set to held appointment ratio
• 80% held to close ratio
• Managed and oversaw CRM database of over 24k leads for entire organization, handling lead reassignments, scheduling, and classification (Real Geeks, FollowUp Boss).
• Spearheaded the scheduling and coordination of over 24 lead appointments monthly, assigning tasks to designated agents within the sales team, and ensuring optimal alignment with strategic sales objectives.
• Managed team calendars meticulously reflecting high efficiency and effectiveness in lead management.
• Developed and led script training sessions for inside sales agents and sales agents, enhancing communication skills and conversion tactics across the department.
• Triumphed as the office champion in a lead conversion script battle, a competitive elimination event involving over 60 seasoned agents, demonstrating superior sales acumen and scripting expertise during my first year in the industry.