Michelle Crespo
Paterson,NJ
Summary
To obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
Overview
14
14
years of professional experience
Work History
School Secretary
Paterson Board of Education
04.2024 - Current
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
Customer Care Advisor
Premier Customer Care
11.2018 - 04.2024
- Provide exceptional customer service experience by greeting,listening and assisting customers in exceeding their needs
- Build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customer at ease
- Communicate through emails with multiple departments to ensure that the customer's order is processed properly and promptly
Fulfillment Associate
Net-A-Porter
11.2014 - 11.2018
- Negotiated terms of sales and service agreements
- Keep records of incoming and outgoing shipments
- Check inbound shipments for accuracy and maintain all data of shipping activities
- Communicate through emails with different departments to ensure that the customer's order is processed properly
- Generate Airway bills
Bus Aide
D&M Tours
03.2014 - 06.2014
- Ensures the safety and well-being of children being transported to and from school including: Helping children board the bus safely, including helping teachers prepare for departure
- Follows and ensures mandated child restraint devise procedures, ensuring children are properly positioned and restrained
Prep-Cook
Bennigans
02.2013 - 03.2013
- Assists the chef in preparing the food
- Maintains the cooking environment clean and safe for all staff members
- Takes on culinary tasks as they arise
Sales Associate/Customer Service
Mandee Inc.
06.2011 - 03.2013
- Responded to all customer inquiries in a timely manner
- Handle all cash/ credit transactions
- Handling customer inquiries (over the phone/ in-person)
Education
High School Diploma -
John F. Kennedy
Paterson, NJ01.2013
Skills
- Conflict resolution
- Product knowledge
- Communication
- Adaptability
- Time management
Timeline
School Secretary
Paterson Board of Education
04.2024 - Current
Customer Care Advisor
Premier Customer Care
11.2018 - 04.2024
Fulfillment Associate
Net-A-Porter
11.2014 - 11.2018
Bus Aide
D&M Tours
03.2014 - 06.2014
Prep-Cook
Bennigans
02.2013 - 03.2013
Sales Associate/Customer Service
Mandee Inc.
06.2011 - 03.2013
High School Diploma -
John F. Kennedy
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