MICHELLE CRISP
Loudon,TN
Summary
I have well over 30 years experiance in customer service,
I enjoy working and helping customer or patients with all I can
I spent most of my career working in a Family Business and
have done everything from house keeping to sales, shipping and receiving and HR payroll. Any roll I was asked to fill I did all I could to the best of my ablility.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Peninsula Outpatient Center
02.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Dispatch Operator
ADT Security
05.2017 - 12.2020
- Coordinated emergency response for alarm activations, ensuring timely dispatch of security personnel.
- Managed scheduling and routing of service calls to optimize operational efficiency and resource allocation.
- Collaborated with law enforcement agencies to coordinate responses during critical security events, improving incident management.
- Managed high call volumes while maintaining exceptional customer service standards during peak times.
- Managed approximately 100 calls per hour
Office Manager
Fowlers Furniture
02.1988 - 03.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Processed approximately 20 transactions accurately using point-of-sale systems, reducing checkout times.
- Handled large cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed financial records and ensured accuracy in data entry processes.
Education
High School Diploma -
Stratford Career Institute
Loudon, TN06-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Active listening
- Attention to detail
Timeline
Customer Service Representative
Peninsula Outpatient Center
02.2021 - Current
Dispatch Operator
ADT Security
05.2017 - 12.2020
Office Manager
Fowlers Furniture
02.1988 - 03.2018
High School Diploma -
Stratford Career Institute