Michelle Crockett

Counseled homeowners regarding viable options for sustainability or to sell the property. Also, worked with the state agency to service homeowner that were financially impacted by COVID 19 to receive assistance through the Homeowner Assistance Fund. Participated in the review committee for assistance over $50K. Worked with the homeowner and lenders to bring resolution to prolonged delinquency cases, especially loan servicing issues. Assisted homeowners to present complete and solid cases for loss mitigation. Provide resources to homeowner seeking funds for home repair and relief from forced placed insurance. Initiated conversations with the City of Boston regarding condo ownership and non-warrantable lending status and the detrimental impact and potential solutions. Provide foreclosure prevention for Massachusetts Housing Partner, MHA's first-time homebuyer mortgage programs.

• Provide foreclosure prevention counseling for Massachusetts Homeowner Assistance Fund to applicants financially impacted by COVID.
• Educator and facilitator for the specialized Woman to Woman Workshop.
• Assess program participants’ financial capacity and give guidance in the homebuying process.
• Created a curriculum and taught for MAHA’s First Generational Savings Match Program: STASH.
• Inform homeowners of viable options to sustain homeownership and their rights pertaining to foreclosure.

• Scheduled classes and interviewed presenters for MAHA classes offered as a part of their programs.
• Registered and provided resources to walk in clients and responded to homebuyers’ daily emails and voicemails.
• Educated prospective homebuyers on the home buying process.
• Certified homebuyer’s household income for the Soft Second Program.
• Performed individual credit counseling sessions for graduates.
• Prepared the literature for the homebuyer workshops.
• Monitored and prepared client data for HUD quarterly report.