Michelle Crossway
Colchester,CT
Summary
Experienced Board Certified Behavior Analyst and Licensed Behavior Analyst skilled in program development, clinical supervision, and compliance with Medicaid and commercial insurance. Expertise in staff training and medical necessity documentation, coupled with a strong foundation in leadership and interdisciplinary collaboration.
Overview
13
13
years of professional experience
Work History
Behavior Analyst
Highlights Healthcare
North Carolina, USA
09.2024 - Current
- Conducted assessments (e.g., FBA, VB-MAPP, ABLLS-R, AFLS, functional skills, and social skills assessments) to establish medical necessity and inform treatment decisions.
- Develop, implement, and regularly update individualized treatment plans and Behavior Intervention Plans (BIPs) based on assessment data and clinical progress.
- Supervise and mentor Registered Behavior Technicians (RBTs) delivering direct services, ensuring treatment fidelity, procedural integrity, and ethical practice.
- Provide Applied Behavior Analysis (ABA) services via telehealth in accordance with BACB ethics, state licensure requirements, and payer guidelines.
- Deliver real-time telehealth supervision, including direct observation, modeling, feedback, and performance monitoring.
- Review behavior, skill acquisition, safety, and fidelity data to drive data-based clinical decision-making.
- Provided caregiver training and consultation to enhance skill generalization and maintenance across environments.
- Ensured compliance with Medicaid requirements, including accurate documentation and adherence to billing and medical necessity standards.
- Completed authorization requests, progress reports, reassessments, and utilization reviews within established timelines.
- Maintain audit-ready documentation, including session notes, treatment plans, and supervision records.
- Participate in team meetings, clinical case reviews, and quality improvement initiatives.
- Adhere to telehealth service delivery standards, confidentiality requirements (HIPAA), and technology best practices.
- Provided telehealth services to clients remotely, ensuring access to care.
Behavior Analyst
LEARN
New London, USA
03.2022 - 09.2024
- Conducted functional behavior assessments (FBAs) and functional analyses (FAs) to identify student needs.
- Developed IEP goals and behavioral objectives.
- Created and updated behavior intervention plans.
- Supported classrooms by providing ongoing staff training and consultation to enhance instructional strategies.
- Worked with emotionally disturbed (ED) populations in educational settings.
- Attended PPT, IEP meetings, and interdisciplinary team meetings.
- Delivered educational services tailored to meet individual student learning needs.
Clinical Supervisor/Clinical Operations Director
Victoria Transcultural Clinical Center
Fairfax, USA
07.2021 - 06.2023
- Licensed Behavior Analyst (Virginia) overseeing remote and telehealth ABA services across multiple programs.
- Directed clinical operations and quality assurance to ensure consistent, evidence-based treatment delivery.
- Delivered clinical leadership, training, and performance oversight across all cases.
- Conducted and reviewed comprehensive and focused assessments (FBA, VB-MAPP, ABLLS-R, AFLS, social skills measures) to establish medical necessity and guide treatment planning.
- Developed and implemented individualized treatment plans and behavior intervention plans (BIPs) in alignment with payer and regulatory standards.
- Supervised and mentored BCBAs, RBTs, and staff in fieldwork, ensuring adherence to BACB ethics and supervision standards.
- Directed clinical decision-making through systematic review of behavior, skill acquisition, safety, and procedural integrity data.
- Oversaw parent training and care coordination to support generalization and continuity of care.
- Managed authorization utilization, staffing models, and service intensity; produced utilization and staffing reports for leadership.
- Ensured compliance with Virginia Medicaid (DMAS) and commercial insurance requirements, including documentation accuracy, billing compliance, and audit readiness.
- Reviewed and approved clinical documentation to ensure regulatory, ethical, and payer alignment.
- Facilitated program development, policy implementation, and quality improvement initiatives for telehealth services.
ABA Out Patient Clinic Supervisor/Inpatient and Partial Hospitalization BCBA
Hospital for Special Care
New Britain, USA
05.2019 - 08.2021
- Built the hospital’s outpatient ABA program from inception and supported development of the Partial Hospitalization Program (PHP) as part of the continuum of care.
- Supervised behavioral staff through behavior skills training (BST), fidelity checks, and performance monitoring to ensure high-quality service delivery.
- Developed and implemented a comprehensive RBT training program.
- Credentialed with multiple insurance providers and ensured ongoing compliance.
- Conduct assessments including FBA, FA, VB-MAPP, ABLLS-R, SRS-2, Vineland, AFLS, and social skills assessments.
- Develop comprehensive and focused treatment plans aligned with medical necessity criteria.
- Provide weekly parent training.
- Monitor and analyze data to make timely, data-based clinical decisions.
- Maintain program books and documentation to ensure audit readiness.
- Deliver direct ABA services and telehealth services as clinically indicated.
- Collaborate with SLPs, OTs, PTs, psychiatry, and educational teams.
- Collaborated with preschools to enhance behavioral programming and implement Pyramid Model, improving support for children with behavioral needs.
- Provided coverage and consultation for inpatient autism units and PHP, ensuring continuity of care and support for clinical teams.
Behavior Analyst
Quantum Behavioral Consulting
11.2014 - 09.2019
- Conducted FBAs and developed BIPs to address individual student needs and enhance learning outcomes.
- Synthesized data, collected baseline measures, and monitored treatment fidelity.
- Developed data collection systems and implementation guidelines.
- Provided consultative ABA services to general education, GOAL, and autism classrooms, improving student engagement and support.
- Provided daily consultative summaries and program recommendations.
- Participated in PPT meetings to discuss student progress and collaboratively develop effective intervention strategies. and strategy sessions.
Board Certified Behavior Analyst
Program Builders Inc
Marlborough, USA
10.2014 - 09.2016
- Conducted functional behavior assessments (FBAs) and developed targeted behavior intervention plans to address individual needs.
- Developed ABA programs and implementation guidelines.
- Ensured reliability and validity of program implementation.
- Created data systems to track progress and monitored treatment fidelity to ensure adherence to intervention protocols.
- Observed and trained instructors, case managers, and staff to enhance implementation of ABA strategies and improve client outcomes.
Case Manager
Program Builders Inc
Marlborough, USA
09.2012 - 10.2014
- Coordinated communication between families and treatment teams to ensure alignment on client care.
- Implemented ABA treatment plans and monitored client progress.
- Provided weekly supervision to instructional staff to ensure fidelity.
- Developed program books approved by insurance funders.
- Wrote detailed progress reports every 4–6 weeks to track client development and inform treatment adjustments.
Education
Master of Science -
University of Saint Joseph
West Hartford, CT05.2014
Bachelor of Arts -
Central Connecticut State University
New Britain, CT05.2008
Skills
- Functional Behavior Assessment and Analysis (FBA/FA)
- Data analysis and program modification
- Treatment plan development and medical necessity
- Remote clinical oversight
- Staff supervision and training (RBT, supervises, BCBAs)
- Team management
- Performance management in remote teams
- Ethical practice and BACB compliance
- Policy development and standardization of care
- Data-driven decision making and outcomes monitoring
- Continuous quality improvement
- Clinical BCBA mentorship and clinical coaching leadership
- Clinical quality assurance and treatment fidelity
Affiliations
- Board Certified Behavior Analyst (BCBA)
- Licensed Behavior Analyst (CT & VA)
- Independent professional liability insurance
- Approved BACB Supervisor
- Developer of RBT Training Program (Hospital for Special Care)
- Affiliate Member, Association for Behavior Analysis International (ABAI)
- Full Member, Connecticut Association for Applied Behavior Analysis (CTABA)
- Member, Virginia Association for Behavior Analysis (VABA)
Timeline
Behavior Analyst
Highlights Healthcare
09.2024 - Current
Behavior Analyst
LEARN
03.2022 - 09.2024
Clinical Supervisor/Clinical Operations Director
Victoria Transcultural Clinical Center
07.2021 - 06.2023
ABA Out Patient Clinic Supervisor/Inpatient and Partial Hospitalization BCBA
Hospital for Special Care
05.2019 - 08.2021
Behavior Analyst
Quantum Behavioral Consulting
11.2014 - 09.2019
Board Certified Behavior Analyst
Program Builders Inc
10.2014 - 09.2016
Case Manager
Program Builders Inc
09.2012 - 10.2014
Master of Science -
University of Saint Joseph
Bachelor of Arts -
Central Connecticut State University