Michelle Crowley
Homestead,FL
Summary
Dynamic Delivery Lead with a proven track record at Homestead Community Pharmacy, excelling in distribution coordination and customer service. Enhanced operational efficiency through process improvements and effective scheduling, achieving timely deliveries.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist
Overview
29
29
years of professional experience
Work History
Delivery Lead/Coordinator
Homestead Community Pharmacy
12.2017 - Current
- Oversaw daily operations of delivery team, ensuring timely and accurate medication distribution.
- Trained and mentored new team members on best practices in medication handling and delivery processes.
- Implemented process improvements to enhance efficiency and streamline workflows within the delivery department.
- Monitored delivery schedules, resolving discrepancies to maintain high service standards and customer satisfaction.
- Analyzed performance metrics to identify areas for operational enhancements, driving continuous improvement initiatives.
- Coordinated efficient routes and schedules for 5 driver team.
Driver
Lyft
01.2013 - 08.2017
- Operated delivery vehicles efficiently, ensuring timely transportation of goods to various locations.
- Maintained accurate records of deliveries and vehicle maintenance for compliance and operational effectiveness.
- Conducted pre-trip inspections to verify vehicle safety and performance standards before each journey.
- Collaborated with dispatchers to optimize routes, enhancing delivery efficiency and reducing fuel consumption.
Department Supervisor
Home Depot
12.2000 - 04.2014
- Supervised daily operations, ensuring adherence to safety protocols and productivity standards.
- Mentored team members, fostering skill development and enhancing overall performance.
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Conducted performance evaluations, providing constructive feedback to drive individual growth.
- Implemented training programs, increasing staff proficiency in equipment usage and safety practices.
- Coordinated inventory management, optimizing stock levels to meet production demands effectively.
- Answer calls incoming to the store and efficeintly transfer to proper departments
- Managed team of 7 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Handled cash register, returns, and refunds.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
Front End Supervisor
SCOTTYS
04.1997 - 12.2000
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented process improvements resulting in increased efficiency and reduced waste.
- Coordinated inventory management, maintaining optimal stock levels to meet demand.
Education
No Degree - General Studies
MIAMI DADE COMMUNITY COLLEGE
Homestead, FLHigh School Diploma -
HOMESTEAD SENIOR HIGH SCHOOL
Homestead, FL08-1991
Skills
Delivery management
Attention to detail
Multitasking Abilities
Adaptability and flexibility
Scheduling coordination
Customer service
Problem-solving
Effective communication
Timeline
Delivery Lead/Coordinator
Homestead Community Pharmacy
12.2017 - Current
Driver
Lyft
01.2013 - 08.2017
Department Supervisor
Home Depot
12.2000 - 04.2014
Front End Supervisor
SCOTTYS
04.1997 - 12.2000
No Degree - General Studies
MIAMI DADE COMMUNITY COLLEGE
High School Diploma -
HOMESTEAD SENIOR HIGH SCHOOL