Michelle Cruell
Plano,Texas
Summary
Dedicated to enhancing underwriting department operations with analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Analytical Special Risk Associate Underwriter with expertise in Professional Liability Underwriting and Commercial Auto Underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals.
Overview
11
11
years of professional experience
Work History
Special Risk Associate Underwriter
Attorney Protective
07.2018 - Current
- Provide underwriting support to regional underwriting staff.
- Increase volume 5-10% annually by building relationships with distribution partners.
- Achieve daily production targets on a consistent basis and maintain over 99.5% internal and 100% external accuracy on a consistent basis.
- Orchestrate client-centered financial packages factoring in current market trends.
- Evaluate investment potential of companies with thorough assessments of historical data, operational activities, and future objectives.
- Cross-train and work on multiple processes and follow all process controls with no lapses.
- Prioritize calendar to meet service level agreement dates and to ensure customer retention goals are met
- Utilize assigned authority level to resolve rating discrepancies
- Communicate daily with internal and external customers through written and verbal channels.
- Coach and mentored new Associate Underwriters.
Administrative Assistant
Werner Enterprises, Inc
01.2016 - 06.2018
- Collected, reviewed and entered shipment information using multiple internal systems simultaneously.
- Consistently met and exceeded department standards.
- Handled customer and carrier inquiries regarding the status, and location of scheduled and in-route shipments via phone, fax and email to ensure on time service.
- Scheduled pick-up and delivery appointments for shipments with customers and carriers and prepared shipping paperwork as needed.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Underwriting Support Technician
AmTrust Financial
07.2014 - 07.2015
- Communicated in writing and by phone with agents and office staff to gather information for risk development.
- Completed processing of renewals within letter of authority and premium guidelines
- Performed clearance on new business submissions and completed issuance, utilizing Bind on Line.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Consistently achieved and exceeded department monthly target and surpassed 95% of co-workers.
- Performed miscellaneous task and needed.
Internship Student
Douglas County Victims Assistance
03.2014 - 05.2014
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Client Service Representative
Mutual of Omaha Insurance
08.2012 - 03.2014
- Received, researched, analyzed and handled routine incoming inquiries utilizing multiple systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues
- Remained abreast of company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures
- Provided service recovery, to include turning difficult situations into advantages; uses every service contact as an opportunity to conserve or expand the business.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Education
RPLU -
Designation
CPCU Pending -
Designation
B.S - Legal Studies
Bellevue University
Skills
- Research
- Investigation
- Detail-oriented
- Able to Build
- Relationships
- Multi-tasking
- Time Management
- Analytical
- Organizational goals
- Document Scanning
- Managing Multiple Priorities
- Pricing Policies
- Underwriting and Adjustments
- Internal Controls
- Microsoft Excel
- Underwriting Processes
Timeline
Special Risk Associate Underwriter
Attorney Protective
07.2018 - Current
Administrative Assistant
Werner Enterprises, Inc
01.2016 - 06.2018
Underwriting Support Technician
AmTrust Financial
07.2014 - 07.2015
Internship Student
Douglas County Victims Assistance
03.2014 - 05.2014
Client Service Representative
Mutual of Omaha Insurance
08.2012 - 03.2014
RPLU -
Designation
CPCU Pending -
Designation
B.S - Legal Studies
Bellevue University