Michelle Crump
Indianapolis,IN
Summary
Driven and passionate nurse leader with a significant women's and children's service line background. Enacts strong and collaborative approach across care continuum to assist patients to achieve optimal outcomes. Leverages extensive nursing and case management knowledge to drive cost effective and quality outcomes for population served.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Case Management
Community Health Network
05.2024 - Current
- Oversight leadership of 342 bed acute care hospital and 90-bed specialty hospital case management departments with focus on strategy and development of leadership team.
- Implemented standardized case management processes to enhance onboarding and retention of team members.
- Created pathways that addressed clinical and financial challenges while addressing quality and safe transitions of care for patients (working through multiple patient barriers to transition).
- Streamlined, standardized and implemented case management processes to support organizational finance goals and meet regulatory compliance.
- Navigated and directed significant departmental change to enhance patient and caregiver experience.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Administered budgets, authorized expenditures and monitored financial and quality indicators to improve profitability.
- Guided and supervised development of integrated case management model to promote better patient outcomes.
- Facilitated and developed a new leadership team.
Manager of Case Management
Riley Hospital For Children At Indiana University Health
10.2020 - Current
- Oversight RN Case Manager team in all aspects of performance, including quality and safe discharge coordination to next level of care.
- Function and collaborate as part of an integrated department of RN Case Managers, MSW Social Workers, and Case Management Consultants.
- Oversight directives from senior leaders to deliver outcomes around length of stay and quality patient transitions.
- Participation and engagement in key operational excellence initiatives to improve patient flow and access.
- Collaborate daily with multidisciplinary teams to facilitate patient care and reduce case management barriers.
- Leverage case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
Team Lead Case Management
Riley Hospital For Children At Indiana University Health
03.2014 - 10.2020
- Serve as facilitator for preceptors and new hires during onboarding process.
- Work with team of case managers to oversight transition of high-risk children to next level of care serving as a resource with staffing oversight and ongoing education responsibilities.
- Provided support to team regarding authorization approvals for transfers other levels of care (e.g., SNF, Rehab, other tertiary centers).
- Participate in a variety of quality improvement activities and transformation events that facilitated patient transition, including audits and reporting.
RN Case Manager NICU
Riley Hospital For Children At Indiana University Health
06.2012 - 03.2014
- Assessed, evaluated, and provided care coordination for neonates in Level IV NICU. Cross covered other pediatric care coordination throughout hospital as needed.
- Worked with multiple payer sources and utilization management team to ensure organizational solvency.
- Partnered with physicians, social workers, therapists, nutritionists, and child life to develop and implement individualized care plans using sophisticated case management referral software.
- Worked through ethical dilemmas with multidisciplinary team and Ethics consultant team.
Nurse Advocate II
St. Francis Hospital
08.2009 - 05.2012
- Provided primary nurse care to critically ill neonate in Level III NICU.
- Participated in nursing simulation activities, evidence-based practice to further competency development.
Clinical Manager
OBGYN Associates Of Indiana Riverview Health
09.2006 - 07.2009
- Provided management oversight of multi team staff (i.e., MA's, ultrasound tech) and collaborated closely with practice physicians.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Provided duties including education to new OB patients, triage duties, surgery scheduling, and providing resources as needed to physicians.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Successfully transition office from paper charting to EMR.
Education
Master of Science - Nursing Administration
Anderson University
08.2014
Bachelor of Science - Nursing
Purdue University
05.1988
Skills
- Pediatric and adult care coordination/transitions of care experience
- Quality management & operation excellence experience
- Execution of readmission reduction initiatives
- Experience with payer sources/APR DRG/Medicaid
- Excellent written and verbal communication
- Cultural Awareness/Diversity & Inclusion Training
- Significant experience with staff education & training
- Change management experience
- Leadership training in change management, finance, and operational excellence
- ELNEC-Palliative care training
- Significant experience in delivery of women's and children's care
Certification
- NE-BC (Nurse Executive-Board Certified), American Nurses Credentialing Center - 2024
Timeline
Director of Case Management
Community Health Network
05.2024 - Current
Manager of Case Management
Riley Hospital For Children At Indiana University Health
10.2020 - Current
Team Lead Case Management
Riley Hospital For Children At Indiana University Health
03.2014 - 10.2020
RN Case Manager NICU
Riley Hospital For Children At Indiana University Health
06.2012 - 03.2014
Nurse Advocate II
St. Francis Hospital
08.2009 - 05.2012
Clinical Manager
OBGYN Associates Of Indiana Riverview Health
09.2006 - 07.2009
Bachelor of Science - Nursing
Purdue University
- NE-BC (Nurse Executive-Board Certified), American Nurses Credentialing Center - 2024
Master of Science - Nursing Administration
Anderson University
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