Michelle Crumpton
Manhattan,KS
Summary
Dynamic Day Service Coordinator at Biglakes Developmental Center, skilled in client advocacy and individualized planning. Enhanced client engagement through innovative recreational programs, achieving a 30% increase in community involvement. Proven ability to train staff and foster teamwork, ensuring compliance with regulations while promoting client independence and self-sufficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Day Service Coordinator
Biglakes Developmental Center
07.1995 - Current
- Coordinated daily activities for individuals with developmental disabilities, enhancing engagement and social interaction.
- Facilitated communication between clients, families, and service providers to ensure comprehensive support.
- Developed individualized service plans based on client needs and preferences, promoting tailored care approaches.
- Monitored client progress and documented outcomes, ensuring compliance with state regulations and organizational standards.
- Implemented recreational programs that encouraged skill development and fostered community integration among clients.
- Trained staff on best practices in service delivery, improving overall program effectiveness and team collaboration.
- Evaluated program effectiveness through feedback collection, leading to continuous improvement of service offerings.
- Advocated for client rights and needs within the community, strengthening support networks and resources available to them.
- Continuously improved service quality by participating in professional development opportunities to stay current on best practices in disability services management.
- Enhanced client satisfaction by consistently providing exceptional support and coordinating daily activities for individuals with disabilities.
- Developed innovative solutions to resolve scheduling conflicts or transportation challenges that hindered seamless day-to-day operations of the program.
- Ensured successful transitions for clients entering or exiting the day service program by coordinating meetings with relevant stakeholders to discuss necessary supports and accommodations.
- Evaluated program effectiveness regularly by assessing client progress towards established goals using various assessment tools.
- Advocated for clients'' rights and needs by serving as a liaison between the day service center and external support agencies or regulatory bodies.
- Increased community involvement for clients by coordinating volunteer opportunities and creating partnerships with local organizations.
- Improved communication between staff and clients by implementing clear and concise reporting methods for daily progress updates.
- Assisted in the creation of program budgets, managing expenses effectively while ensuring adequate resources were available for successful program operations.
- Demonstrated commitment to client-centered service delivery by consistently seeking feedback from individuals and families on ways to improve program offerings.
- Promoted client independence and self-sufficiency through the development of personalized skill-building plans tailored to individual needs.
- Facilitated group activities designed to promote social interaction among clients while fostering personal growth and development in areas such as communication skills or teamwork abilities.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing physical, emotional, social, and vocational goals for each client.
- Streamlined service delivery by organizing schedules, appointments, and transportation logistics for clients attending day programs.
- Fostered positive relationships between clients, families, staff members, and community partners through regular communication and collaboration.
- Ensured compliance with state regulations and agency policies by maintaining accurate records of client attendance, incidents, and progress reports.
- Established strong working relationships with local schools, businesses, and organizations to provide a variety of vocational opportunities for clients in the program.
- Provided a safe and supportive environment for clients by enforcing behavioral guidelines and addressing issues promptly as they arose.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Developed and maintained accurate records of programs and services.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
- Played an integral role in maintaining a positive organizational culture amongst staff members through team-building exercises or other morale-boosting initiatives.
Education
GED -
Manhattan High School
Manhattan, KS05.1984
Skills
- Strong organization
- Health and safety
- Activity planning
- Multicultural sensitivity
- Individualized planning
- Client assessment
- Training facilitation
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Reliability
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Relationship building
- Microsoft office
- Documentation skills
- Client needs assessments
- Team building
- Task prioritization
- Client advocacy
- Self motivation
- Maintaining client records
- Medical terminology
- CPR/AED
- Behavioral management
- Interpersonal skills
- Care coordination
- Conflict resolution
- Employee training
- Goal setting
- Risk assessment
- Professionalism
- Policy understanding
- Crisis intervention
- Youth advocacy
- Life skills development
- De-escalation techniques
- Workflow management
- Time management abilities
- Continuous improvement
- Adaptability
- Confidentiality practices
- Written communication
- Quality assurance
- Applied behavior analysis
- Problem-solving aptitude
- Behavioral intervention
- Coping techniques
- Client intakes
- Treatment Planning
- Youth programming
- Multidisciplinary collaboration
- Grounding techniques
- De escalation tactics
- Community service programs
- Career development
- Issue reporting
- Mental health crisis response
- Microsoft Access
Certification
MANDT, CPR/ first aid / AED
Certified in MANDT, cpr/ first aid, casefile note training, incident report training.
Certified in Mandt, cpr/ first aid, AED.
Timeline
Day Service Coordinator
Biglakes Developmental Center
07.1995 - Current
GED -
Manhattan High School