Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Cruz

Oakley,CA

Summary

Dedicated Production Coordinator offering 5 years of experience in planning and monitoring production schedules and quality standards. Meticulous in tracking production details to promote efficiency and on-time delivery. Talented in collaborating with team leaders to promote smooth inter-departmental communication. Detail-oriented with proven history of streamlining processes and delivering valuable administrative support. Stays on top of demands in fast-paced environment by prioritizing deadline adherence with timely responses to complex production concerns.

Overview

11
11
years of professional experience

Work History

Coordinator Asset Production

WILLIAMS SONOMA, INC
Richmond, CA
02.2019 - Current
  • Partner with Studio Manager + Photo Director on seasonal shot lists and help oversee PIP and upper level ecom photography executed by in-house photo studio.
  • Work simultaneously with Buyers, Producers, Studio Manager and Merchandise Coordinator to track product sample availability against seasonal shot lists to identify sample and schedule issues.
  • Ensure all PIP photography is captured, processed and live dates are met
  • Assist Photo Director with monthly ecom budget reconciliation, photography invoices and expenses.
  • Developed and maintained efficient production processes and procedures.

Day of Wedding Coordinator

CRUZ ON AFTER
10.2019 - Current
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.

Manager of Client Services

PSI SERVICES
01.2013 - 10.2018
  • Coordinates meeting with new clients to review expectations/requirements on implementing certification examination.
  • Monitors implementation process in launching new client’s exam.
  • Provides bridge between implementation and training by guiding client through basic orientation of company’s services via virtual meeting.
  • Prepared new test center contracts and reviewed any amendments with company’s CEO and obtain approval.
  • Manages test center development and provided training for staff.
  • Provides exceptional customer service and wiliness to serve client.

Education

Bachelor of Science - Health Science

San Jose State University
San Jose
05.2012

Skills

  • Team Leadership Communication Personal Organization Strategic Planning Time Management Detail Oriented
  • Proficient in MS Office, Excel, Word, PowerPoint and SharePoint

Languages

Tagalog
Professional Working

Timeline

Day of Wedding Coordinator

CRUZ ON AFTER
10.2019 - Current

Coordinator Asset Production

WILLIAMS SONOMA, INC
02.2019 - Current

Manager of Client Services

PSI SERVICES
01.2013 - 10.2018

Bachelor of Science - Health Science

San Jose State University
Michelle Cruz