Michelle Cruz
Oakley,CA
Summary
Dedicated Production Coordinator offering 5 years of experience in planning and monitoring production schedules and quality standards. Meticulous in tracking production details to promote efficiency and on-time delivery. Talented in collaborating with team leaders to promote smooth inter-departmental communication. Detail-oriented with proven history of streamlining processes and delivering valuable administrative support. Stays on top of demands in fast-paced environment by prioritizing deadline adherence with timely responses to complex production concerns.
Overview
11
11
years of professional experience
Work History
Coordinator Asset Production
WILLIAMS SONOMA, INC
02.2019 - Current
- Partner with Studio Manager + Photo Director on seasonal shot lists and help oversee PIP and upper level ecom photography executed by in-house photo studio.
- Work simultaneously with Buyers, Producers, Studio Manager and Merchandise Coordinator to track product sample availability against seasonal shot lists to identify sample and schedule issues.
- Ensure all PIP photography is captured, processed and live dates are met
- Assist Photo Director with monthly ecom budget reconciliation, photography invoices and expenses.
- Developed and maintained efficient production processes and procedures.
Day of Wedding Coordinator
CRUZ ON AFTER
10.2019 - Current
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
Manager of Client Services
PSI SERVICES
01.2013 - 10.2018
- Coordinates meeting with new clients to review expectations/requirements on implementing certification examination.
- Monitors implementation process in launching new client’s exam.
- Provides bridge between implementation and training by guiding client through basic orientation of company’s services via virtual meeting.
- Prepared new test center contracts and reviewed any amendments with company’s CEO and obtain approval.
- Manages test center development and provided training for staff.
- Provides exceptional customer service and wiliness to serve client.
Education
Bachelor of Science - Health Science
San Jose State University
San Jose05.2012
Skills
- Team Leadership Communication Personal Organization Strategic Planning Time Management Detail Oriented
- Proficient in MS Office, Excel, Word, PowerPoint and SharePoint
Languages
Tagalog
Professional Working
Timeline
Day of Wedding Coordinator
CRUZ ON AFTER
10.2019 - Current
Coordinator Asset Production
WILLIAMS SONOMA, INC
02.2019 - Current
Manager of Client Services
PSI SERVICES
01.2013 - 10.2018
Bachelor of Science - Health Science
San Jose State University
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