Michelle Cruz
Orlando,FL
Summary
Talented professional with proven training abilities and customer relations capabilities. Constantly appointed in customer satisfaction and sales operations. Currently seeking to secure a position with a reputable company that provides growth and allows to utilize the experience and knowledge. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
12
12
years of professional experience
Work History
Collections Agent
Synchrony Bank
Altamonte Springs, FL
10.2023 - 03.2024
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Maintained accurate records and reported on collection activity and accounts receivable status.
Staffing Coordinator
Kids Spot Rehab
Maitland, FL
03.2023 - 08.2023
- Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
- Created and maintained relationships with clients, vendors, and other industry professionals.
- Pursued continuing education and training programs to increase professional development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints or answered customers' questions.
Administrative Assistant
Citizen Commission for Children
Orlando, FL
01.2022 - 03.2023
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Managed inventory to ensure all supplies were in stock and within budget.
- Coordinated appointments, meetings and conferences.
- Directed customer communication to appropriate department personnel.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Intake Supervisor
Orange Tree Cleaning
Orlando, FL
06.2016 - 01.2021
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Acknowledged clients issues and resolved their problems quickly and efficiently.
- Ensured all employees are trained and ready for adequate performances.
- Identified performance-facing issues and determined most efficient solution.
Waitress
Ilounge Istanbul
Orlando, FL
01.2015 - 06.2016
- Effectively maintained a clean working environment during shift.
- Helped resolve guest problems by remaining positive, friendly and respectful.
- Educated customers about product options to exceed their experience.
- Received and processed cash and credit payments.
- Used the point of sale, or POS, system to place orders and print checks.
Pharmacy Assistant
Junction Pharmacy
Jackson Heights, N.Y.
07.2014 - 09.2015
- Administered basic medical necessities and treatments.
- Communicated clearly and effectively with doctors and insurance companies regarding any prescription inquiry.
- Kept in strict compliance with HIPAA standards and all patient confidentiality regulations.
- Ensuring accuracy by counting and labeling medications Recorded all relevant medical data in a charting system.
- Scheduled appointments and dealt with cancellations and scheduling changes.
Receptionist
Galos Woodfinishing Corp
Long Island City, N.Y.
03.2012 - 11.2013
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Sorted incoming mail and directed to correct personnel each day.
Education
High school Diploma -
Jesus Maria Ormaza
Colombia11.2013
Skills
- Handling Customer Complaints
- Team Management and Supervision
- Microsoft Office Suite
- Complex Problem Solving
- Data entry
- Empathic communication
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Collections Agent
Synchrony Bank
10.2023 - 03.2024
Staffing Coordinator
Kids Spot Rehab
03.2023 - 08.2023
Administrative Assistant
Citizen Commission for Children
01.2022 - 03.2023
Intake Supervisor
Orange Tree Cleaning
06.2016 - 01.2021
Waitress
Ilounge Istanbul
01.2015 - 06.2016
Pharmacy Assistant
Junction Pharmacy
07.2014 - 09.2015
Receptionist
Galos Woodfinishing Corp
03.2012 - 11.2013
High school Diploma -
Jesus Maria Ormaza