Michelle Cruz Rodrigiez
Irvine,CA
Summary
Dynamic and results-driven professional with extensive experience at Amazon, excelling in inventory management and customer service. Proven ability to enhance operational efficiency and achieve team goals through effective time management and problem-solving skills. Recognized for consistently improving order processing times and maintaining high safety standards in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
03.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Customer Service Representative
Server Jobs
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
House Cleaner
House Clean Team
06.2023 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Crew Member
Mcdonals
03.2023 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Personal Babysitter
Worked From Home
06.2021 - 09.2023
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Established strong relationships with families, fostering trust and open communication.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Managed daily routines, including meal preparation and timely transportation to various activities.
- Collaborated closely with parents on specific needs, providing tailored care for each child based on individual preferences.
- Promoted physical wellness through daily exercise routines, outdoor activities, and balanced nutrition planning.
- Organized playdates and outings to foster socialization skills among peers.
- Played games, worked on puzzles, and read books to young children.
Math Tutor
Elementry School
08.2021 - 12.2022
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Developed positive relationships with students and parents, fostering open communication about progress and areas for growth.
- Promoted a positive learning environment by establishing clear expectations and encouraging active participation during tutoring sessions.
- Collaborated with other tutors to share best practices and develop effective teaching strategies for diverse learning styles.
- Increased students'' test scores through focused exam preparation and review of key concepts.
- Implemented creative problem-solving techniques to make complex mathematical concepts more accessible to all learners.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CA05-2027
High School Diploma -
Northwood High School
Irvine, CA06-2024
Skills
- Customer service
- Time management
- Inventory management
- Team collaboration
- Sales support
- Problem solving
- Picking and packing
- Cleaning and organizing
- Heavy lifting
- Warehouse safety
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Certification
- Electric Pallet Jack Certification – Various Providers.
- Safe Quality Food Institute (SQFI) Level 1 Certificate – Safe Quality Food Institute.
- Boom Lift Operator Training – Various Providers.
- Amazon Web Services (AWS) Certified Solutions Architect
Spanish, English,Korean
- Spanish: Native proficiency (spoken at home).
- English: Fluent (native language).
- Korean: Intermediate proficiency (2 years of study in high school).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Limited Working
Interests
- Playing Sports
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Drawing and Painting
- Fashion
- Swimming
- Yoga
- Gym Workouts
- Community Cleanup
- Food Blogging
- Food Photography
Extracurricular activities
Extracurricular Activities:
- Wrestling
- Volleyball
- Cheerleading (Captain)
- Swimming
- Dance
- Korean Club Member
- Key Club Member
- Dance Club Member
- Poet Club Member
- Math Club Member
- Art Club Member
- Spanish Club Member
Timeline
House Cleaner
House Clean Team
06.2023 - 11.2024
Warehouse Worker
Amazon
03.2023 - Current
Crew Member
Mcdonals
03.2023 - 11.2024
Customer Service Representative
Server Jobs
06.2022 - Current
Math Tutor
Elementry School
08.2021 - 12.2022
Personal Babysitter
Worked From Home
06.2021 - 09.2023
High School Diploma -
Orange Coast College
High School Diploma -
Northwood High School
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