Michelle Cuevas
Coconut Creek,FL
Summary
Compassionate and dedicated newly graduated Registered Nurse with a strong foundation in the medical field and one year of diverse clinical experience, including rehabilitation centers, medical-surgical units, pediatrics, maternity, and mental health. Proficient in EMR charting, medication administration, and delivering patient-centered care. Excited to contribute conceptual knowledge and hands-on expertise to a forward-thinking organization committed to excellence in patient care. Recognized for proactive problem-solving, leadership, conflict resolution, and critical thinking, with a focus on optimizing processes and achieving team objectives.
Overview
24
24
years of professional experience
Work History
Lead Patient Financial Representative
Baptist Health South Florida South Florida
09.2018 - Current
- Posted miscellaneous payments to general ledger accounts.
- Verified payment history to evaluate conformity with insurance contracts.
- Increased efficiency in processing financial assistance applications through proactive communication with patients and their families.
- Helped customers understand and fill out applicable forms.
- Contributed to a positive work environment by collaborating effectively with fellow team members, sharing knowledge and best practices.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Nicolas Orthodontics
03.2012 - 09.2012
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed multi-line phone system and pleasantly greeted patients.
- Preparing Patient Contests every month
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Seckler Heart Center
10.2011 - 03.2012
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Communicated with clients to review and verify client billing requirements.
- Scheduling procedure appointments for patients
- Providing schedules for the doctors
- Scanning Patient charts and documents into the computer
- Posting insurance claims to insurance companies
- Transmit insurance claims
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Unit Secretary/Greeter of the Emergency Room
Joe DiMaggio Children’s Hospital
01.2006 - 02.2007
- Reviewed and interpreted medical charts, demonstrating a strong understanding of medical terminology.
- Provided compassionate and professional front-line support by greeting and assisting patients entering the ER.
- Generated, organized, and distributed reports to support departmental operations.
- Organized and processed patient charts, ensuring all documentation was complete for seamless admission or discharge.
- Managed the entry of admission orders into the computer system, prioritizing accuracy and timeliness.
- Thrived in a high-pressure, fast-paced emergency room environment, handling multiple tasks with attention to detail and efficiency.
- Supported positive patient experience by promptly addressing inquiries and concerns.
- Enhanced office productivity by handling high volume of callers per day.
- Accurately entered patient information and orders into electronic medical records (EMR) systems, ensuring compliance with HIPAA and hospital protocols.
- Acted as a liaison by contacting physicians on behalf of Emergency Room (ER) doctors to facilitate efficient patient care.
Medical Receptionist
South Florida Cardiology
05.2004 - 12.2005
- Efficiently managed patient check-in and check-out processes, ensuring a positive and seamless experience.
- Handled high-volume phone calls with professionalism, providing information, resolving inquiries, and directing calls as needed.
- Scheduled office visits and medical procedures for patients using [MOS system], optimizing appointment flow and patient satisfaction.
- Prepared and distributed detailed schedules for physicians to ensure efficient clinic operations.
- Maintained accurate filing systems for charts and documents, safeguarding confidentiality and compliance with HIPAA regulations.
- Reconciled cash and payments at the end of each shift, ensuring accuracy in financial records and reporting.
- Verified patient insurance information, resolving discrepancies to facilitate timely billing and coverage.
Medical Receptionist
Pediatric Associates
06.2001 - 05.2004
- Accurately reconciled cash and payments at the end of each shift, ensuring financial accuracy and compliance with clinic policies.
- Coordinated and prepared detailed schedules for up to 7-8 doctors per shift, optimizing workflow and appointment efficiency.
- Managed all front office operations, including patient check-ins, scheduling, insurance verifications, and administrative support, while effectively handling the needs of a high-volume medical practice.
- Managed multi-line phone system and pleasantly greeted patients.
- Processed and posted debits to insurance companies with accuracy, ensuring timely reimbursements and adherence to billing guidelines.
- Maintained organized filing systems for charts and documents, ensuring secure and efficient access while upholding confidentiality and HIPAA compliance.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Nursing
Broward College
Davie, FL Nursing
Palm Beach State College
Lake Worth, FLAssociate of Science - Nursing
Cambridge College of Healthcare And Technology
Delray Beach, FL12-2024
Skills
- Proficient in Microsoft Word for document creation and formatting
- Experienced in medical office software, including MOS and Medhost applications, for scheduling, patient records, and billing
- Skilled in using PBar application for payment processing and account management
- Accurate and efficient in performing calculations using standard and electronic calculators
- Adept in working with both Macintosh and PC operating systems, ensuring versatility in various technological environments
- Teamwork and collaboration
- Time management expertise
- Excellent communication
Clinical Rotations
Cleveland Clinic: Oncology/Preceptorship (72 hours) October 2024- December 2024
- Instructional guidance provided to nursing students by an RN in the last phase of nursing program.
- Direct care given to patients with the premise of using knowledge of skills learned in classroom setting and clinical rotations.
- Core competencies completed and monitored to ensure understanding and proficiency of program.
- Provide patient help with walking, exercising, and moving in and out of bed.
- Skills completed such as ambulation with patient, void trials and catheter care, medication administrations, discharge teaching alongside RN, and care plans.
KidzKorner: Pediatrics (72 hours) September 2024- October 2024
- Shadow RN and completed skilled care such as, receiving report, medication pass, and wound dressing changes with guidance.
- Measure and record food and liquid intake and output, and checks and records vital signs.
- Adhere to strict safety measures and isolation precautions.
Birthline/ West Boca Medical Center: Maternity (72 hours) July 2024- August 2024
- Shadow RN, monitored patients in Labor & Delivery Unit and examined FHR tracings along with mother's contractions, discharge teachings and newborn care in Mother & Baby Unit.
- Adhere to strict safety measure.
Neuro Behavioral Hospital: Mental Health (72 hours) July 2024- August 2024
- Shadow nurse, patient interviews, and vital signs with report.
- Adhere to strict safety measures.
- Assist patients with eating, dressing, and bathing.
- Completion of clinical work such as, SBARR and Care plans.
Cleveland Clinic: Medical Surgical Unit/IMCU (216 hours) January 2024-June 2024
- Adhere to all personal and health data protocols to ensure compliance with HIPAA requirements and prevent breaches.
- Research different diseases to understand presentation and treatment techniques.
- Obtain report with RN and medication passes, foley care, wound care rotation, PACU rotation/shadowing, and EKG monitoring.
Abby Delray South Rehabilitation Center: Fundamentals (216 hours) September-December 2023
- Shadow nurse, patient interviews, and vital signs with report.
- Adhere to strict safety measures.
- Assist patients with eating, dressing, and bathing.
- Completion of clinical work such as, SBARR and Care plans.
- Perform minor physical therapy routines and turning in bed to prevent bed sores.
Affiliations
- National Student Nursing Association (NSNA)
Timeline
Lead Patient Financial Representative
Baptist Health South Florida South Florida
09.2018 - Current
Medical Receptionist
Nicolas Orthodontics
03.2012 - 09.2012
Medical Receptionist
Seckler Heart Center
10.2011 - 03.2012
Unit Secretary/Greeter of the Emergency Room
Joe DiMaggio Children’s Hospital
01.2006 - 02.2007
Medical Receptionist
South Florida Cardiology
05.2004 - 12.2005
Medical Receptionist
Pediatric Associates
06.2001 - 05.2004
Nursing
Broward College
Nursing
Palm Beach State College
Associate of Science - Nursing
Cambridge College of Healthcare And Technology
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