Michelle Culetu
Whitestone,NY
Summary
Experience with the ability to handle a high call volume and managing in a fast paced environment, while maintaining the highest quality of customer service. Able to make decisions independently and quickly. Adept in working with a team environment.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
GEICO
08.2022 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
- Conducted thorough investigations of auto accidents to accurately determine liability.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Reviewed policies and coverages to allow for accurate assessment of damages and claim payouts.
- Issued payouts to claimants.
Customer Service Representative
Arista Air Conditioning
09.2016 - 03.2022
- Handle all incoming telephone inquiries in a prompt, courteous and professional manner.
- Provide first point of contact for all service issues in an outstanding manner
- Log all incoming service calls in computer database
- Set up new client accounts
- Provide outstanding customer service to all clients needs
- Observe confidentiality of client and firm matters
- Provide administrative support
- Assisted contract department with setting up new client contracts (approx.2-5 per day)
- Assisted with other projects as needed
Education
Associate of Science - Office Administration
Wood Tobe Coburn College
New York12-2015
Skills
- Critical thinking
- Team collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Data entry
Languages
Romanian
Limited Working
Timeline
Claims Adjuster
GEICO
08.2022 - Current
Customer Service Representative
Arista Air Conditioning
09.2016 - 03.2022
Associate of Science - Office Administration
Wood Tobe Coburn College
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