Michelle Cummings
Fairbanks,AK
Summary
Proven to enhance guest satisfaction and loyalty at VIP Drycleaning and Laundry, I leveraged strong work ethic and exceptional customer service skills to significantly improve the guest experience. Adept at multitasking and maintaining cleanliness, my proactive approach and ability to adapt quickly ensured a safe, welcoming environment for all. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Attendant
VIP Drycleaning and Laundry
06.2022 - 03.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
School Bus Attendant
Durham School Services
10.2017 - 02.2019
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Facilitated smooth transitions between school day activities by assisting students with timely arrival at relevant destinations.
- Aided in the safe evacuation of students during emergency drills, ensuring a thorough understanding of safety protocols.
- Collaborated with bus drivers to establish efficient routes, minimizing travel time and maximizing punctuality.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.
- Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.
- Contributed to an inclusive environment by treating all students fairly regardless of background or abilities.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Maintained clean, tidy and obstruction-free bus interior.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Cultivated trusting relationships with transported students and guardians.
- Accompanied driver throughout assigned routes on each school day.
- Helped load and unload disabled and non-ambulatory passengers.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Taught and modeled safe bus riding practices to students.
Stay at Home Mom
Daughter/Husband
06.2013 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
GED -
ALPA
Fairbanks, AK04.2011
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety understanding
- Safety awareness
- Guest Relations
- Initiative and Self-Motivation
- Cleaning procedures
- Personal Protection Equipment (PPE)
- Supply Restocking
- Incident Reporting
- Cross-cultural sensitivity
- Security Procedures
- Infection Control
- Housekeeping
- Tool management
- Trash removal
- Customer Service
- Attention to Detail
- Multitasking
- Guest Services
- Problem-Solving
- Organizational Skills
- Active Listening
- Decision-Making
- Organization
- Cleaning and sanitation
- Inventory and supply
- Multitasking Abilities
- Written Communication
- Adaptability and Flexibility
- Cash Handling
- Basic maintenance
- Equipment use
- Professionalism
- Client Confidentiality
- Record-keeping
- Emergency Response
Certification
Certified in first aid and CPR.
I have a certificate of completion for a woman in the trades course I attended.
Timeline
Attendant
VIP Drycleaning and Laundry
06.2022 - 03.2024
School Bus Attendant
Durham School Services
10.2017 - 02.2019
Stay at Home Mom
Daughter/Husband
06.2013 - 10.2017
GED -
ALPA
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