Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Curley

Absecon,NJ

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction at Atlantic City Hilton Casino. Skilled in written communication and organization, I excel at building rapport and resolving conflicts. My management experience and attention to detail have consistently led to improved service delivery and repeat business.

Overview

32
32
years of professional experience

Work History

Home Cleaner & Organizer

Self Employed Services
06.1994 - Current
  • Increased repeat business by establishing trust and rapport with clients through consistent high-quality work.
  • Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
  • Consistently met deadlines, ensuring clients'' homes were cleaned and organized within their specified timeframes.
  • Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
  • Maintained open lines of communication with homeowners regarding scheduling updates or special requests.
  • Conducted initial consultations with prospective clients to understand their unique requirements for personalized service delivery.

Transportation Mkt Supervisor

Atlantic City Hilton Casino
06.1999 - 08.2010
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Tour Representative

Atlantic City Hilton Casino
06.1993 - 06.1999
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Ensured seamless travel experiences by coordinating transportation arrangements between various destinations.
  • Resolved customer complaints promptly and professionally, maintaining high levels of client satisfaction.
  • Assisted clients with travel documentation, ensuring timely and accurate submission of required paperwork.
  • Built personal relationships with guests to promote positive experiences.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.

Education

General Studies

ACCC
Mays Landing, NJ

General -

Holy Spirit HS
Absecon Nj
1992

Skills

    Written and oral communication skills

    Public relations

    Typing skills

    Computer knowledge

    Organization skills

    Management experience

Timeline

Transportation Mkt Supervisor

Atlantic City Hilton Casino
06.1999 - 08.2010

Home Cleaner & Organizer

Self Employed Services
06.1994 - Current

Tour Representative

Atlantic City Hilton Casino
06.1993 - 06.1999

General Studies

ACCC

General -

Holy Spirit HS

Similar Profiles

CREATE PROFILE
Michelle Curley