Michelle Curran
Ruskin,FL
Summary
10+ years as a QA Engineer with a proven track record at Bread Financial, adept in FISERV, OPTIS,SQL, VCARS, Service NOW, Microsoft Office and JIRA. Excelled in enhancing team communication and resolving complex issues, driving continuous improvement. Excel at exceptional problem-solving skills and a commitment to customer satisfaction, fostering a collaborative environment that inspires excellence. In addition I do have some testing experience when I first started working this position.
Overview
15
15
years of professional experience
Work History
QA Engineer I
Bread Financial
10.2015 - Current
- Gather data on assigned tickets that come in and provide detailed information back to the individual who opened ticket
- Utilize problem solving and communication skills with developers on tickets that I am not able to resolve by sending OPTIS screenshots and detailed information as to what may need done.
- Monitor tickets for repeat requests and make sure to reach out to developers to see if there is a known issue and to research through OPTIS, SQL and research if there is a JIRA open for issue.
- Advised developers on problems with databases,
- Work with Fiserv when needed
Co Brand Supervisor
Bread Financial
05.2012 - 10.2015
- Conducted meetings to address procedures, policies and issues.
- Streamlined internal communication processes between teams, fostering collaboration and efficient problem-solving initiatives.
- Recruited and trained staff.
- Championed a culture of continuous improvement within the team, leading by example and inspiring others to strive for excellence in their respective roles.
- Established measurable goals for team members, providing support through coaching/mentoring sessions to drive performance improvements.
Co Brand Customer Service Associate
Bread Financial
08.2010 - 05.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Education
High School Diploma -
Fostoria High School
Fostoria06-1987
Skills
- Structured query Language (SQL)
- Atlassian JIRA
- VCARS
- Microsoft Office
- Service Now (Tickets)
Timeline
QA Engineer I
Bread Financial
10.2015 - Current
Co Brand Supervisor
Bread Financial
05.2012 - 10.2015
Co Brand Customer Service Associate
Bread Financial
08.2010 - 05.2012
High School Diploma -
Fostoria High School
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