Michelle Curry-Robinson
Charlotte,NC
Summary
My objective is to obtain a position in a professional environment where I can be challenged and utilize my skills to also gain further experience. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Hardworking employee with customer service, multitasking and time management abilities.
Overview
5
5
years of professional experience
Work History
Legal Senior On-Site Service Specialist
Ricoh USA
Charlotte, NC
12.2018 - Current
- Reception
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computer
- Answer telephones, direct calls, and take messages
- Open, sort, and route incoming mail, answer correspondence and prepare outgoing mail
- Deliver messages, and run errands
- Troubleshoot problems involving office equipment, such as computer hardware and software.
- Greeted guests in a friendly and professional manner.
- Handled incoming calls, answered questions, and responds and a timely manner.
- Restocked supplies as needed throughout shift.
- Greeted customers and visitors in a professional manner.
- Answered incoming calls and routed to appropriate personnel.
- Maintained a neat, organized reception area.
- Assisted with special projects as requested by management team.
- Kept track of meeting room bookings and prepared them prior to use.
- Displayed professional standards at reception desk.
On-Site Service Specialist
Ricoh
Baltimore, MD
12.1997 - 2018
- Received and sorted incoming mail, packages, and courier deliveries.
- Assisted in the preparation of outgoing mail by weighing packages, affixing postage, and completing necessary documentation.
- Operated postage meter machines to prepare outgoing letters and parcels for mailing.
- Organized and maintained an inventory of supplies.
- Answered telephones, directed calls and took messages.
- Cover Reception desk for breaks.
- conerference room set ups and clean up.
Education
HS Diploma -
Forest Park High School
05-1986
Skills
- Well organized
- Assertive and can quickly learn new procedures and methods
- Dependable, can work without supervision
- Able to work under pressure and meet deadlines
- Experience in Legal Document Services
- Strong Problem Solving skills
- Excellent communication skills
- Demonstrated accuracy, and attention to detail
- Work well in team environment
- Knowledgeable in office equipment such as computer, scanner, copier, fax machine, 2 line phones, comb binding machines, postage machine, etc
- Process office billing to insure accurate office accounts
- Maintained low operating costs, cutting expenditures where feasible
References
References available upon request.
Timeline
Legal Senior On-Site Service Specialist
Ricoh USA
12.2018 - Current
On-Site Service Specialist
Ricoh
12.1997 - 2018
HS Diploma -
Forest Park High School