Michelle Curtis
Alpharetta,GA
Summary
Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
9
9
years of professional experience
Work History
Product Operations Analyst
Instacart HQ
06.2018 - 04.2022
- Create effective business roadmaps using strategic decisions on long-term objectives.
- Create (SQL) query formulas to extract data.
- Define and analyze the product metrics to facilitate app development and product growth.
- Aid in organizing and developing effective marketing strategies and sales techniques to produce optimal results within budget.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Collaborated with cross-functional teams to help improve operational workflow.
- Determined and developed algorithms to improve and optimize operational processes.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
Team Lead - Kitchen Designer
The Home Depot, Home Depot
07.2015 - 05.2018
- Perform market analyst on new and existing products to help define and understand our targeted market and their interest in the products and services offered
- Developed and implemented strategic project plans to meet business objectives.
- Effectively draft industrial and nonindustrial blueprints showing architecture scales and knowledge of buildings and industry trends.
- Designed strategic plans for component development practices to support future projects.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Fraud Analyst
Fidelity Information Services, FIS
02.2013 - 11.2015
- Coordinate financial data by assessing multiple databases both internal and externally.
- Review financial reports and data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Provide recommendations for anti-fraud processes and new software tools to improve fraud detection and prevention.
- Ensure compliance with FDIC banking regulations.
- Expert in implementing new procedures and technologies that improve financial efficiency and streamline operations.
Education
Bachelor of Science - Criminal Justice
Atlanta Metro State College
Online06.2024
Skills
- Marketing
- Project Management
- Power BI
- Agile Work Processes
- Problem-solving
- Data Operations
- Systems Analysis
- Python Programming
- Microsoft SharePoint
- Data Integrity Implementation
Accomplishments
Instacart HQ: Board of Directors Member
Languages
Spanish
Limited Working
Timeline
Product Operations Analyst
Instacart HQ
06.2018 - 04.2022
Team Lead - Kitchen Designer
The Home Depot, Home Depot
07.2015 - 05.2018
Fraud Analyst
Fidelity Information Services, FIS
02.2013 - 11.2015
Bachelor of Science - Criminal Justice
Atlanta Metro State College
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