MICHELLE CURTISS
Albion,NY
Summary
Results-driven mortgage sales professional with a strong track record of fostering client relationships and streamlining mortgage processes to achieve successful loan closures. Expertise in analyzing financial data facilitates the delivery of customized mortgage solutions that align with clients' unique needs. Committed to providing exceptional service and support throughout the mortgage journey, ensuring a seamless experience for all stakeholders. Proven ability to adapt strategies in a dynamic market, driving growth and enhancing client satisfaction.
Overview
22
22
years of professional experience
Work History
Mortgage Sales Associate
Tompkins Community Bank
09.2016 - Current
- Served as a vital link between loan originators, underwriters, and borrowers, ensuring seamless communication. Managed the collection and verification of essential documentation, including pulling credit reports and correcting any errors. Coordinated and scheduled meetings and conference calls for management and consultants. Assisted 16 Mortgage Loan Officers with marketing material through mail, email and internet. Assembled all grant documents for Homebuyers Dream Program. Submitted complete loan documentation to Federal Home Loan Bank of NY for consideration of grant funds to first time home buyers. Completed all closing documents to be submitted for recording of mortgage. Prepared all documents for grant funds for reimbursement. Preformed other administrative tasks to assist Mortgage Loan officers. NMLS#1545061
Quality EC322 Class 1 Recall Team Lead
Baxter Healthcare
08.2015 - 05.2016
- Analyzed account reconciliations to handle customer recalls. Processed hospital account information via Global Services Platform (GSP) Reviewed and released records while proofreading for accuracy. Extensive research for missing records and requested necessary documentation.
QC Analyst
CFS Services
05.2014 - 08.2015
- Quality assurance of claims filed by HUD for reimbursement of funds on foreclosed properties, utilizing a client specific system. Proofread all claims submitted by the processing team for accuracy. Made corrections based on all federal guidelines. Returned claims back to processor for corrections before submission. Contacted attorneys on a daily basis for invoices paid. Researched client database for accurate information to assist with filing claims to HUD.
Loss Mitigation Representative
JP Morgan Chase
01.2009 - 09.2013
- Assisted borrowers with options other than foreclosure. Contacted borrowers with past-due balances with the intentions or resolving delinquencies such as bringing account current, repayment plans and modification programs available. Answered borrowers’ questions about problems with their mortgage accounts. Advised borrows of necessary actions and strategies for debt repayment. Located and monitored overdue accounts using a detailed computerized system. Recorded and updated information about the financial status of borrowers’ loan accounts. Maintained knowledge of state and federal laws relating to billing and collection procedures.
Customer Service Manager
Washington Mutual
08.2004 - 01.2009
- Assisted customers with their specific needs and resolving complex complaints. Answered questions and provided information on procedures or policies. Waived overdraft charges based on customers’ individual situation. Submitted research to resolve complex errors, incorrect deposits, or withdrawals. Documented all accounts while handling a very high call volume.
Education
High School Diploma -
Albion High School
Albion06-1990
Skills
- Client support expertise
- Detail-oriented data management
- Quality control management
- Leadership experience
- Detail-oriented analysis
Interests
Volunteered with Habitat for Humanity Women’s Build, Genesee County Day of Giving, Glow Corporate Cup Enjoy gardening, the water and anything outdoors
Timeline
Mortgage Sales Associate
Tompkins Community Bank
09.2016 - Current
Quality EC322 Class 1 Recall Team Lead
Baxter Healthcare
08.2015 - 05.2016
QC Analyst
CFS Services
05.2014 - 08.2015
Loss Mitigation Representative
JP Morgan Chase
01.2009 - 09.2013
Customer Service Manager
Washington Mutual
08.2004 - 01.2009
High School Diploma -
Albion High School