Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Cutitta

Batavia,NY

Summary

Successful and seasoned Insurance Broker with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.

Overview

29
29
years of professional experience

Work History

Agent In Charge

We Insure Pinnacle
01.2022 - Current
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Obtained underwriting approval by completing application for coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Utilized CRM software to manage client relationships.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Collected premiums on or before effective date of coverage.
  • Met with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.

Insurance Broker

Broadway Insurance
01.2000 - 01.2020
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold Personal and Commercial insurance policies to new and existing customers.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Followed up promptly with interested clients to close sales.
  • Finalized sales and collected necessary deposits.
  • Met with customers to provide information about available products and policies.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Educated clients on insurance policies and procedures.

Licensed Insurance Broker

Allstate
01.1995 - 01.2000

Education

Associate of Business Administration -

Genesee Community College
Batavia, NY

Skills

  • Policy Writing
  • Quotes and Sales
  • Oral and Writing Communication
  • Update Records
  • Corrective Actions
  • Insurance Practices
  • Cross-Promote Products
  • Financial Needs Assessment
  • Credit and Debt Card Processing
  • Customer Follow-Up
  • Team Meetings
  • Form Completion and Submission
  • Billing Procedures
  • Property and Casualty Insurance Sales
  • Insurance Coverage Review
  • Sell Policies
  • Insurance Eligibility
  • Agent Support
  • Manage Renewals
  • Client Account Management

Timeline

Agent In Charge

We Insure Pinnacle
01.2022 - Current

Insurance Broker

Broadway Insurance
01.2000 - 01.2020

Licensed Insurance Broker

Allstate
01.1995 - 01.2000

Associate of Business Administration -

Genesee Community College

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Michelle Cutitta