Michelle Cyrus Brown, SHRM-CP
Lauderhill
Summary
Accomplished Human Resources Administrator offering over 25 years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive company growth.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Human Resources Administrator
Coleman Consulting Group
11.2008 - Current
- Managed HR Administration for multiple clients up to and including developing fully functional HR departments.
- Updated HR database with new employee information , managed changes in benefits, and other details.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Prepared new hire letters, employee contracts, and corporate policies.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Provided ongoing Training and Development for department leaders on appraisals and discipline, FMLA, Workman's Compensation and various aspects of leadership skills.
- Oversaw hiring, staffing, and labor law compliance.
Call Center Supervisor
Corporate Express, Staples
02.1995 - 10.2008
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 35-40 Call Center Representatives in providing excellent customer service to callers requiring assistance for sales and customer service issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Developed process controls and metrics for daily management of call center.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Managed payroll and general HR functions for customer service team.
Education
General Business/HR Courses
Barry University
Miami, FLSkills
- New Hire Orientation
- Employee Paperwork
- Human Relations
- Personnel File Management
- Specialized HR Projects
- Biweekly Payroll Processing
- HR Metrics
- Human Resource Management
Accomplishments
- Supervised team of up to 40 staff members.
- Achieved multiple transitions of staffing and HR functions for company acquisitions.
- Able to manage multiple HR clients for over 15 years; administering full HR services on contract basis.
- Developed multiple training and development modules for various HR aspects of leadership.
Affiliations
- Society of Human Resource Management
- Kiwanis International
Certification
- SHRM-CP
Timeline
Human Resources Administrator
Coleman Consulting Group
11.2008 - Current
Call Center Supervisor
Corporate Express, Staples
02.1995 - 10.2008
General Business/HR Courses
Barry University
- SHRM-CP
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