Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Michelle Daniels

Michelle Daniels

port Orange,FL

Summary

Dynamic professional with a proven track record in real estate management at Aimco Management, excelling in tenant relations and operational efficiency. Recognized for strong problem-solving abilities and a friendly demeanor, I effectively enhanced property values and tenant satisfaction while managing diverse portfolios. Committed to excellence and continuous improvement in all endeavors.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

25
25
years of professional experience

Work History

Blessed to Stay Home and Help Raise My Grandkids

Family
12.2020 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Help Raising 2 of my Grandchildren, So I have many skills in Language Teaching them all that is needed to become a Great people and citizen's and to care for others, And the everyday routine of cooking cleaning managing my Daughter's Home! She is a Full-time RN Nurse working ICU unit here in New Smyrna, Fl So it was the most rewarding job I have ever had! Now The Kids are in school full time and now I'm Grandma again the fun one!
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Real Estate Manager / Condo

Aimco Management Philadelphia PA-Philadelphia, PA
04.1998 - 06.2021
  • Developed and implemented property management strategies to enhance operational efficiency and tenant satisfaction.
  • Oversaw leasing processes, ensuring compliance with company policies and local regulations.
  • Managed budgets and financial reports to optimize resource allocation across multiple properties.
  • Led cross-functional teams in property renovations, improving overall asset value and market positioning.
  • Established vendor relationships to streamline maintenance services and reduce operational costs.
  • Analyzed market trends to inform strategic decision-making for portfolio expansion and investment opportunities.
  • Mentored junior staff, fostering professional growth and enhancing team performance in property management tasks.
  • Conducted regular property inspections to ensure adherence to quality standards and regulatory requirements.
  • Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
  • Successfully managed a diverse commercial real estate portfolio consisting of office buildings, retail centers, and industrial facilities.
  • Leveraged strong negotiation skills to secure favorable contracts with vendors and service providers, resulting in cost savings for managed properties.
  • Analyzed financial performance data of owned properties quarterly enabling informed decisions regarding capital improvements or divestiture opportunities.
  • Developed and maintained strong relationships with key stakeholders such as investors, contractors, and local authorities.
  • Created customized reports for clients on property performance, market trends, and investment opportunities, supporting informed decision-making processes.
  • Collaborated with cross-functional teams on complex transactions involving financing, zoning, permitting, construction management, and asset disposition activities.
  • Compiled maintenance and repair requests for submission to [Type] department and reached out to local contractors for bid proposals.
  • Negotiated favorable lease terms for clients, resulting in cost savings and enhanced property value.
  • Communicated with landlord regarding building and tenant issues.
  • Promptly responded to tenant complaints and concerns for over [Number] properties.
  • Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
  • Maintained current contract files as prescribed by company contract policies and procedures.
  • Scheduled outside contractors for major maintenance issues.
  • Organized community events at managed properties to promote goodwill among residents, leading to increased tenant satisfaction rates.
  • Assessed property valuations regularly to ensure accurate pricing for both sale listings and lease negotiations.
  • Coordinated with legal counsel to resolve disputes swiftly while minimizing negative impact on business operations or client satisfaction levels.
  • Optimized occupancy rates through effective leasing strategies and proactive tenant management practices.
  • Enhanced the company''s reputation by consistently providing exceptional customer service to clients and tenants.
  • Oversaw renovation projects to enhance property values while adhering to budget constraints and timelines.
  • Conducted thorough due diligence on potential acquisitions to minimize risk exposure and maximize investment returns.
  • Managed tenant relations effectively, ensuring high retention rates and timely rent collections.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.

CSR - Customer Service Representative

Utility Commission of New Smyrna, Fl.
11.2002 - 11.2003
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Managed customer accounts, ensuring accurate information processing and updates.
  • Trained new staff on company policies, procedures, and best practices for customer service excellence.
  • Customer service call center answering calls for new service, billing collections, for electric and water service. Also had the opportunity to cope and learn with extreme weather conditions during 3 major hurricanes back to back in 2004! This was a challenge of a lifetime dealing with Customers 10 hours a day 6 days a week! Customers who had no power for weeks in extreme heat!
    • Performed data entry for customer information
    • Managed client records
    • Set up client appointments
    • Provided policy and service information
    • Assisted customers with a warm and professional attitude
    • Answered general questions
    • Answered calls from customers
    • Resolved customer information and complaints
    • Handled online orders and credit card transactions

Education

Associate of Arts - Business

Community College of Philadelphia
Philadelphia, PA
05-1981

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] through effectively helping with [Task].

Interests

  • Gardening
  • Horseback Riding
  • Dancing
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like looking at the stars and learning about constellations
  • I enjoy cooking for friends and family gatherings
  • Genealogy
  • Mindfulness Practices
  • Animal Care
  • Swimming

Timeline

Blessed to Stay Home and Help Raise My Grandkids

Family
12.2020 - 08.2023

CSR - Customer Service Representative

Utility Commission of New Smyrna, Fl.
11.2002 - 11.2003

Real Estate Manager / Condo

Aimco Management Philadelphia PA-Philadelphia, PA
04.1998 - 06.2021

Associate of Arts - Business

Community College of Philadelphia

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