Michelle Daniels
Fayetteville ,AR
Summary
Detail-oriented District Court Specialist at Courthouse Concepts, adept in records management and data entry. Proven ability to enhance efficiency through strong organizational skills and effective communication. Recognized for critical thinking and problem-solving, ensuring accurate court records research and fostering positive relationships within the team. Committed to continuous improvement and professionalism.
Overview
29
29
years of professional experience
Work History
District Court Specialist
Courthouse Concepts
Fayetteville Arkansas
11.2014 - Current
Send record requests to court clerks;
Send payments to courts for record requests;
Communicate with court clerks to verify information and/or request additional information; help co-workers with questions concerning processing court records; process records received from courts to return to our clients.
Customer Service
Wal-Mart / Wal-Mart Optical Lab
Fayetteville, Ar
07.1996 - 07.2012
- Trained new staff on customer service protocols and best practices.
- Resolved customer inquiries regarding eyewear products and services.
- Collaborated with team members to enhance service delivery and efficiency.
- Developed training materials to support staff development and onboarding processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Registered Medical Assistant - Medical Assistant
Petra Allied Health
Springdale, Arkansas 01.2013
High School Diploma -
Farmington High School
Farmington, Arkansas05.1992
Skills
- Strong organization
- Data entry
- Records management
- Court records research
- Teamwork
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Critical thinking
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Relationship building
- Verbal communication
- Computer literacy
- Document review
- Continuous improvement
- Proficient in software
- Excellent communication
- Active listening
- Decision-making
- Task prioritization
- Self motivation
- Professionalism
- Telephone etiquette
- Time management abilities
- Written communication
Timeline
District Court Specialist
Courthouse Concepts
11.2014 - Current
Customer Service
Wal-Mart / Wal-Mart Optical Lab
07.1996 - 07.2012
Registered Medical Assistant - Medical Assistant
Petra Allied Health
High School Diploma -
Farmington High School