Michelle Danner
Warren,MI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Back Office Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Office Assistant
MRO Corporation
08.2021 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed over 50 customer calls per day.
Customer Service Rep/Community Resource Specialist
United Way For Southeastern Michigan
07.2015 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Surpassed quota for averaging of 50 calls per day.
Customer Care Professional
United Healthcare
05.2012 - 06.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Provided benefits and eligibility status.
- Provided authorization for treatment & referrals.
- Input of data entry for daily hospital census logs.
Medical Records Coordinator
Providence Hospital And Medical Center
03.2000 - 04.2012
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded records to patient's individual vault.
- Kept accurate log of requests for medical information and records.
- Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Scanned and uploaded medical records into electronic medical records system.
Education
Phlebotomist - Phlebotomy
Phlebotomy Express
Detroit, MI06.2022
Certified DOT Specimen Collector - Specimen Collector
Major Resultz Training Academy
Macon GA03.2022
Certificate of Completion Medical Assistant - Medical Assisting
Professional Training Academy
Ferndale, MI06.1990
Skills
- Database Management
- Proofreading
- Customer Service
- Administrative Support
- Data Entry
- Clerical Support
- Mail Distribution
- Positive Attitude
- Record Preparation
- Inbound and Outbound calling
- Microsoft Word
- Medical Terminology
- Microsoft Windows
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
MRO Corporation
08.2021 - Current
Customer Service Rep/Community Resource Specialist
United Way For Southeastern Michigan
07.2015 - 07.2021
Customer Care Professional
United Healthcare
05.2012 - 06.2015
Medical Records Coordinator
Providence Hospital And Medical Center
03.2000 - 04.2012
Phlebotomist - Phlebotomy
Phlebotomy Express
Certified DOT Specimen Collector - Specimen Collector
Major Resultz Training Academy
Certificate of Completion Medical Assistant - Medical Assisting
Professional Training Academy
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