Michelle DaSilva
Wantagh
Summary
Results-driven Project Manager and Consultant with extensive experience in managing PLM, ERP systems, and production processes. Proven track record of delivering successful implementations, optimizing customer processes, and driving cross-functional collaboration to achieve business goals. Skilled in project management, customer relations, system training, and operational improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior PS Consultant – PLM Revo & Exenta ERP
Aptean
08.2021 - Current
- Provide expert consulting services, including the implementation, training, testing, and process improvement, focused on Design, Product Development, Production, and Sales processes within PLM and ERP systems
- Collaborate closely with project managers and cross-functional teams to ensure the successful and timely delivery of projects within budget and scope
- Maintain a detailed project plan, issues log, risk identification and status reports
- Document customer-specific enhancements, review product development roadmaps, and oversee the timely delivery of modifications to meet customer requirements
- Partner with clients to develop or enhance Standard Operating Procedures (SOPs), ensuring the adoption of best practices for using Aptean products effectively
- Create comprehensive training materials, including generic system documentation and customized customer-specific training content
- Build and nurture trusted relationships with clients, leveraging deep product and industry knowledge to ensure the successful implementation and long-term value of PLM and ERP solutions
Customer Support – PLM Revo & Exenta ERP
Aptean
09.2015 - 08.2021
- Troubleshoot customer issues by collaborating with the development team to identify and resolve technical challenges
- Support the project management team in delivering effective customer training sessions, ensuring knowledge transfer and system proficiency
- Assist with testing system modifications, ensuring that changes meet customer needs and quality standards before deployment
- Contribute to the creation and maintenance of knowledge base documentation, ensuring it is up-to-date and easily accessible for both internal teams and customers
- Contribute to the preparation of quarterly release notes, detailing new features, enhancements, and bug fixes for customers and stakeholders
Production / Operations Manager
Knoll Printing and Packaging
01.2014 - 09.2014
- Manage and track production schedules for customer orders, ensuring timely delivery and the achievement of shipping goals
- Ensure customer testing protocols are met promptly, maintaining product quality and customer satisfaction
- Coordinate daily communication with the Hong Kong office to troubleshoot and resolve production issues
- Oversee domestic tradeshows, managing marketing efforts, logistics, and event setup to maximize brand visibility and customer engagement
- Develop and manage relationships with wholesale customers, ensuring smooth communication, order processing, and timely follow-up
- Ensure adherence to customer routing guides and requirements, guaranteeing smooth logistics and compliance
- Maintain and generate data analysis and management reports, providing actionable insights for continuous improvement
- Coordinate shipping logistics with freight forwarders, negotiating pricing and ensuring cost-effective delivery
- Assist with project management tasks, supporting the execution and maintenance of a global project plan for successful Cloud ERP implementation
- Collaborate with end-users to define business processes and reporting needs, translating those requirements into system functionality
- Lead testing, demonstration, and training sessions to ensure end-users understand and can effectively use the new system functionalities
- Work closely with end-users to create and update operational procedures, ensuring seamless adoption and process optimization
Production/Product Development Manager – Ladies Private Label Active wear – Wal-Mart, Kohl's and JCPenney
Jacques Morét
07.2006 - 05.2013
Associate Production Manager – Daisy Fuentes Knits, Seamless and Sleepwear Kohl's
Regatta USA
01.2005 - 06.2006
Production Coordinator – Knits and Woven Sleepwear
Jolie Intimates
08.2001 - 12.2004
Education
Bachelor of Science - Marketing
Bentley University
Waltham, MA10.1999
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Integrity and honesty
- Analytical thinking
- Issue resolution
- Strategic planning
- Customer relationship management
- Project leadership
- Client engagement
Certification
PMP Certification
Timeline
Senior PS Consultant – PLM Revo & Exenta ERP
Aptean
08.2021 - Current
Customer Support – PLM Revo & Exenta ERP
Aptean
09.2015 - 08.2021
Production / Operations Manager
Knoll Printing and Packaging
01.2014 - 09.2014
Production/Product Development Manager – Ladies Private Label Active wear – Wal-Mart, Kohl's and JCPenney
Jacques Morét
07.2006 - 05.2013
Associate Production Manager – Daisy Fuentes Knits, Seamless and Sleepwear Kohl's
Regatta USA
01.2005 - 06.2006
Production Coordinator – Knits and Woven Sleepwear
Jolie Intimates
08.2001 - 12.2004
PMP Certification
Bachelor of Science - Marketing
Bentley University
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