Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle DaSilva

Sanford,USA

Summary

Experienced healthcare management and clinical professional with over 20 years in clinical training and practice management. Demonstrated ability to create impactful training programs, manage healthcare teams, and optimize operational processes. Proficient in Spanish, with extensive experience in both administrative and clinical roles.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Clinical Trainer

AdventHealth
Altamonte Springs, FL
03.2022 - Current
  • Delivered computer applications training sessions in instructor-led classroom and web-based formats.
  • Utilized diverse training methodologies, techniques, and learning tools to enhance engagement.
  • Provided online and conference call training for remote employees.
  • Developed course curriculum aligning with newly implemented software applications.
  • Updated user training materials to reflect application changes accurately.
  • Designed hands-on exercises for effective practice by new and existing employees.
  • Monitored and reported on education program effectiveness for continuous improvement.
  • Created training processes for employees struggling to meet performance standards.

Clinical Supervisor / Practice Manager

PHCA of Altamonte Spring
Altamonte Springs, FL
05.2019 - 03.2022
  • Provided leadership and direction to staff and providers, ensuring effective coordination and administration.
  • Oversaw scheduling for four providers, including Telehealth and Face-to-Face appointments.
  • Ensured availability of necessary resources and tools for all providers to enhance performance.
  • Developed policies and protocols with Corporate for branch offices across the company.
  • Managed ordering of medical and office supplies to maintain operational efficiency.
  • Assisted referral department by handling overflow of in-house referrals and prior authorizations.

Medical Assistant

Family Physicians Group
Longwood, FL
07.2015 - 12.2018
  • Reviewed and updated all HEDIS quality codes and medical histories, ensuring accuracy of diagnosis profile letters.
  • Assisted Case Manager in retrieving hospital records for established patients to maintain comprehensive care.
  • Completed medication adherence checks and reconciled discrepancies for improved patient outcomes.
  • Processed medical records requests for continuity of care for departing patients.
  • Performed EKGs, authorized drug refills as directed, and called in prescriptions efficiently.
  • Collected laboratory specimens and prepared lab forms to facilitate accurate testing.
  • Guided patients through application processes for Medicaid and Disability benefits, ensuring access to necessary resources.

Medical Assistant/Assistant Office Manager

Instant Med Care
Jackson Heights, NY
07.2014 - 07.2015
  • Monitored employee and student schedules alongside physician work schedules to ensure efficiency.
  • Prepared examination rooms to facilitate timely patient assessments.
  • Conducted X-rays for specific accident cases as required.
  • Performed EKGs, authorized drug refills, and processed prescriptions as directed.
  • Collected laboratory specimens and completed necessary lab forms accurately.
  • Oversaw student externship program and hiring process to enhance recruitment efforts.
  • Assisted in developing, implementing, and administering policies and procedures effectively.

Medical Assistant

M&M Medical Group
Corona, NY
07.2014 - 07.2015
  • Answered telephones and greeted patients to ensure positive first impressions.
  • Updated and filed patients' medical records accurately and efficiently.
  • Verified insurance for all medical clearances, faxing documentation to multiple facilities.
  • Performed EKGs and authorized drug refills as directed by healthcare providers.
  • Called in prescriptions to pharmacies, ensuring timely patient access to medications.
  • Collected and prepared laboratory specimens, completing necessary lab forms promptly.

Office Manager

Queens Radiology
Astoria, NY
09.2010 - 07.2014
  • Facilitated development, implementation, and administration of policies and procedures.
  • Provided ongoing training to enhance staff productivity and knowledge of processes.
  • Executed all aspects of registration, check-in, check-out, medical records, and authorizations.
  • Updated patient medical records electronically, ensuring accurate chart notations.
  • Verified that results remained current in patient charts prior to visits, retrieving as needed.
  • Managed medical supply inventory, ensuring adequacy and requesting supplies as necessary.

Certified Phlebotomy Technician

General Medical Services, P.C.
Jackson Heights, NY
01.2005 - 08.2009
  • Updated patient medical records and documented chart notations with accuracy.
  • Performed EKGs and authorized drug refills in accordance with directives.
  • Collected laboratory specimens and accurately completed necessary lab forms.
  • Prepared patients for examinations and assisted physicians during procedures efficiently.

Education

Associates of Science - Occupational Science

Plaza College
Jackson Heights, NY
01.2009

Bachelor of Science - Healthcare Management

Seminole State College
Sanford, FL

Skills

  • Specimen collection and processing
  • Business and healthcare management
  • Office management and administration
  • Practice management
  • HEDIS compliance
  • Leadership and supervision
  • Insurance verification and billing
  • Laboratory operations
  • Medical records management
  • Hospital operations experience
  • Medical scheduling and reception
  • Filing systems management
  • Medical imaging techniques
  • EMR systems proficiency
  • Bookkeeping and financial reporting
  • Administrative support experience
  • Case management and triage
  • Epic systems expertise
  • Phlebotomy skills
  • Injection administration experience
  • Curriculum development for training programs
  • Management and analysis skills
  • Microsoft Office proficiency
  • Budgeting and financial planning
  • Communication skills in healthcare settings
  • Quality management and assurance practices
  • Urgent care center operations

Certification

  • Certified Clinical Medical Assistant (CCMA), 03/01/19 to 03/01/26
  • BLS Certification

Timeline

Clinical Trainer

AdventHealth
03.2022 - Current

Clinical Supervisor / Practice Manager

PHCA of Altamonte Spring
05.2019 - 03.2022

Medical Assistant

Family Physicians Group
07.2015 - 12.2018

Medical Assistant/Assistant Office Manager

Instant Med Care
07.2014 - 07.2015

Medical Assistant

M&M Medical Group
07.2014 - 07.2015

Office Manager

Queens Radiology
09.2010 - 07.2014

Certified Phlebotomy Technician

General Medical Services, P.C.
01.2005 - 08.2009

Associates of Science - Occupational Science

Plaza College

Bachelor of Science - Healthcare Management

Seminole State College

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