Michelle Datuin
Houston,TX
Summary
Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Diligent Food Service worker Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Hardworking and passionate job seeker Ready to help team achieve company goals. Organized Dining Room Attendant offering 8 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Well-versed in food safety and industry best practices. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Event Server , Server Assistant , Host
GigPro
09.2021 - 01.2024
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
- Inspected dishes and utensils for cleanliness.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Served meals to customers according to established guidelines.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Replenished condiments and other supplies at tables and service bars.
- Answered guest questions about event plans and food service choices.
- Maintained knowledge of menu offerings to provide informed recommendations based on guest preferences or dietary restrictions.
- Optimized table settings for maximum efficiency in serving guests while maintaining elegant presentation standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
- Maintained clean and safe work environment.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored dietary restrictions and served guests with special needs.
- Arranged linens and table settings according to seating plan and event theme.
- Executed synchronized meal service simultaneously serving multiple guests.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Food Service Worker
Verde
08.2022 - 11.2023
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Learned other teammates' work tasks to train as backup.
- Processed customer payments and balanced cash drawers.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Participated in regular trainings to stay current on industry best practices and trends.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
In-Room Dining Server , Host
Francis Marion Hotel
03.2023 - 03.2023
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Verified accuracy and quality of orders before delivery.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Garnished completed orders and arranged foods to please customers.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Processed customer payments to accurately record transactions.
- Proven ability to learn quickly and adapt to new situations.
- Protected guests by following proper food handling procedures.
Cashier, Barista, Prep Cook, Cook
Courtyard By Marriott
03.2021 - 03.2022
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Excellent communication skills, both verbal and written.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Host, In-Room Dining Server
Market Pavilion Hotel
10.2019 - 04.2020
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Relayed guest comments or suggestions to manager on duty for further action.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisting servers with delivering orders, carrying additional trays and helping dish out items.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered customer questions about hours, seating, and menu information.
Server Assistant, Server, Host
Seabrook Island Club
10.2018 - 10.2019
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Established rapport with customers by providing friendly and attentive service.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with dining room set up prior to and after service period.
- Addressed customer complaints and inquiries to verify satisfaction.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted wait staff with timely food delivery and guest requests.
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Science - Hospitality Management
Pangasinan State University
Pangasinan, Philippines06.2016
Skills
- Warm and Friendly
- Safe Food Handling
- Order Taking
- Order delivery practices
- Sanitation Standards
- Table Setting Proficiency
- Food assembly
- Reliability and punctuality
- Strong teamwork
- Table Bussing
- Cash Drawer Management
- Professional Appearance
- Food Safety
- Banquet Coordination
- Food preparation assistance
- Kitchen Communication
- High-end event experience
- Food safety understanding
- Food running skills
- Efficient food delivery
- Payment Processing
- Telephone Etiquette
- Event Setup
- Table and Tray Bussing
- Customer Service
- Flexible Schedule
- Cleaning and sanitizing
- Order Expediting
- Cash Handling
- Food allergy understanding
- Event Catering
- Greeting and Seating Guests
- Salad Bar Maintenance
- Food handling
- Order Accuracy
- Set up procedures
- Professional and Courteous
- Point of sale operation
- Supply Restocking
- Food Handlers Card
- Portion Control
- Safe Food Storage Methods
- Cooking
- Event Setup and Breakdown
Timeline
In-Room Dining Server , Host
Francis Marion Hotel
03.2023 - 03.2023
Food Service Worker
Verde
08.2022 - 11.2023
Event Server , Server Assistant , Host
GigPro
09.2021 - 01.2024
Cashier, Barista, Prep Cook, Cook
Courtyard By Marriott
03.2021 - 03.2022
Host, In-Room Dining Server
Market Pavilion Hotel
10.2019 - 04.2020
Server Assistant, Server, Host
Seabrook Island Club
10.2018 - 10.2019
Bachelor of Science - Hospitality Management
Pangasinan State University
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